Jason Smith Email & Phone Number

Nashville, Tennessee, United States

Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. Business owners need to build great teams (aka Human Capital) to get to the next level but they must also allocate financial capital in areas that drive growth, not a bloated back-office that sucks cash from: sales, marketing, product.

Remote

• Frontier Communications - Business Customer Care RepresentativeDelivered outstanding customer support/technical support/sales on Business Communications options that included phone, internet (copper/dsl/fiber) and a.
• Receive incoming calls from customers requesting to cancel accounts. Right sizing customers into appropriate packages.
• Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities. Completing save/sales/service order activity in an accurate and timely manner.
• Full range of billing duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transaction.
• Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
• Must have the ability to multi-task and conduct research on an account while talking with the customer.

Remote

Greater Nashville Area, TN

• Account Manager (2011– 2020)Collaboratively led acquisition and the development of relationships with the company’s non-spend large opportunity accounts. Effectively managed anywhere from 100-3k accounts.
• Proactively uncovered account needs based on IT goals. Clearly defined an IT road map and strategy that seamlessly integrated new technologies/tools.
• Maintained a solid average of over 100% attainment to goal each quarter with 100%+ performance throughout tenure. Successfully sold between $3M-$10M in IT solutions annually.
• Secured the Quarterly team Player Award on several occasions and the Employee of the Month Award multiple times. Demonstrated outstanding commitment to sales goals and customer satisfaction.
• Captured and transitioned $400k in spending/revenue from a competitor. Expanded the company’s offerings into the Central Illinois region.

Greater Nashville Area, TN

• 2006-2011-Sales - Explored and captured new business development opportunities for hardware, software, peripherals, and services. Partnered with customers to create customized solutions and plans.
• Earned recognition as the #1 Representative of the Quarter for Q1FY07 and Q4FY16. Additionally, recognized as the Quarterly Team Player multiple times.
• Secured a spot in the Top 25% International Power Ranking Average. Elevated the performance of the entire team in addition to individual performance.
• Acted as a mentor and trainer for new hires, covering all aspects of the sales organization. Additionally, turned around under-performing team members.
• Served as the Call Center Operations Metric Captain for services and peripherals. Increased the transparency and availability of KPIs.-Leadership: Collaboratively led a team of 15-20 Sales Representatives in the.
• Consistently sold between $40M and $50M in sales revenue on an annual basis. Increased revenue performance year-over-year.

Greater Nashville Area, TN

• Educated customers on travel and vacation options, which included air, hotel accommodations car rentals, cruising, and railway packages. Primary goal was to not only answer customer inquiries, but to educate them.
• Sold many high-end luxury vacation packages
• Organized specialty travel for customers including American Express Privileges, Bonus Point program execution, International travel, and Euro Rail packages