Jason Rajan Email & Phone Number

New Hyde Park, Ny, Us

New York, Ny, Us

• Provide technical support for both laptop and VM users by troubleshooting hardware, software and networking (LAN, wireless) for a Windows 10 and Windows 11 environments.• Image and configure new Virtual Machines via vSphere client and assign Virtual Machines via VMWare Horizon client.• Use Microsoft Endpoint Manager Admin Center to manage Hardware/VM devices.• Create exchange mailboxes, Distribution Lists and Shared Mailboxes via Exchange Admin center and Microsoft 365 Admin Center.• Perform user transfers from consultants to full time employees. This entails converting email addresses and usernames.• Give users permissions to Calendars, Mailboxes and Contacts via powershell commands.• Setup Multi Factor Authentication via Azure Active Directory.• Create sFTP sites, Microsoft Teams Channels and Sharepoint Sites via Sharepoint Admin Center. • Application software install/troubleshoot (Bloomberg, Intex, Argus, DWM, DWR)• Use Azure Active Directory and Hyena to create/manage user accounts and reset passwords • Also utilizes MS365 Admin Center, SharePoint Admin Center, MS Teams Admin Center, MS Endpoint Manager Admin Center, MS 365 Defender• Android, iPhone and iPad setup/troubleshoot for new employees & contractors• Setup Conference Room Projectors, break/fix and troubleshooting

Dallas, Texas, Us

• Provide technical support for both laptop and desktop users by troubleshooting hardware, software and networking (LAN, wireless, VPN) for a Windows 7 environment.• Image and configure new computers/laptops via System Center Configuration Manager. Including rebuilding old computers or installing necessary software on new computers. • Install, configure, troubleshoot Bit Locker encryption software• Physically set-up workstations/laptops for new hires or employee transfers • Desktop application software install/troubleshoot (Bloomberg, Intex, Argus, CAS)• Use Active Directory to create/manage user accounts and reset passwords • Troubleshoot Cisco Office Phone/IP Communicator via Cisco Unified. This includes adding/removing extensions, not receiving incoming/outgoing calls etc. Setting up voice mails for end users via Cisco Unity.• Blackberry, Android, iPhone and iPad setup/troubleshoot for new employees & contractors• Maintain inventory via Passport of desktop equipment, failed equipment requiring replacement or repair and equipment that must be retired. • Conference Room Projectors and Flat Screens break/fix and troubleshooting

New York, New York, Us

• Troubleshooting Internal & External Network and Data-Communication / Operational problems with the objective of restoring service with resolution in a timely manner. Retrieved information from Proxy Plus database for company shareholders.• Responsible for ensuring the availability of supported Systems, Applications, Internal & External Data Communication Links, LAN/WAN Network, and Internet Web Servers. Provided basic troubleshooting/user support for clients.• Maintaining infrastructure servers within company such as Exchange, BES and DC servers. • Monitored multiple cluster server environments. • Reset LAN password accounts in Active Directory.• Stops/Starts services and applications on production servers.• Logged in calls using the Remedy call ticket software.• Participate in server and network installations with direction from the infrastructure system administrators.