Jason Reisch Email & Phone Number

Toronto, Ontario, Canada

Scarborough, ON

Established personal ‘Help Desk’ brand as Lead Subject Matter Expert and Learning & Development prime.Engaged peers and management on process enhancement, product knowledge and customer retention strategies.Hosted visiting management professionals on live customer calls during Closer to the Customer campaigns.Facilitated monthly team meetings and assisted.

Toronto, Canada Area

Consistently scoring “World Class Calls” while maintaining superior “Average Handle Time” results.Selected as pilot agent for Integrated Customer Management and Switched Digital Video programs. Selected as Subject Matter Expert for Integrated Customer Management program.Referred as point of contact for internal technical issues, focus groups and round.

Richmond Hill, ON

Instrumental in the decision process of inventory buying, contributing saleable knowledge of TV & film products.Coordinated merchandising campaigns, delegating various store projects to team members.Assisted with onboarding and training on store operations, merchandising and inventory management.

Thornhill, ON

Contributed to client retention by providing effective after-sale support and conflict resolution.Functioned in team-leader role during periods of transition with store management.Coached sales associates on achieving sales targets and optimizing accessory add-ons Managed schedules, merchandising updates and quarterly preparations for loss prevention audits.