Jason R. Email & Phone Number

Charlotte, North Carolina Area

Platinum Certified Trimble e-Builder Partner, Trimble e-Builder Certified Professional, Presenter at Trimble Dimensions 2022 in Las Vegas, NV, Presenter at Trimble Innovate 2024 in Cleveland, OH.Experience:Charlotte Douglas International Airport (CLT) - assisted with the overall management of CLT Airport's $4 Billion Capital Improvement Program and.

Responsible for management and development of Customer Experience Team. Promoting leadership for customer support department with support for over 250 customers in 20 countries. Managed and maintained caseload via Salesforce CRM. Documented and maintained product solutions in Knowledge Base depository. Worked directly with software engineering team to test.

Rebranded to OpCenter, Inc. in 2013. Responsible for management and development of Customer Experience Team. Promoting leadership for customer support department with support for over 250 customers in 20 countries. Managed and maintained caseload via Salesforce CRM. Documented and maintained product solutions in Knowledge Base depository. Worked directly.

Project contact for $390-million ‘Duke Energy Center’, a 51-story, 1.5 million SF LEED-certified office tower constructed in 2010 in Charlotte, NC. Assisted project owner and general contractor in the construction and closeout of project. Supported online document planroom (eDistribution) for extensive customer base. Assigned as the personal contact for.

Provided support and maintenance to over 50 dental and medical clients in and around Charlotte Metro area.Maintain client’s networks, computer software and hardware, and restore sites to full operational capacity when failure/problems occur.Traveled on-site to install and configure new equipment and support existing equipment as neededSpecialized in high.

Mars Hill, NC

I was provided the opportunity to enroll into an internship program with my college's IT Department.I was in charge of managing the help desk and all incoming calls/emails from students, faculty, and staff of the college.I worked together with two other interns and the IT department staff in assisting the students, faculty, and staff with all computer and.

Mars Hill College

I started working for the college in their Planning and Giving department. I started off as a regular call center employee charged with calling alumni and reading from a script asking for monetary donations. I worked in the call center as a caller for one semester. I came back the second semester and was promoted to manager of the call center. I worked.