Jason R. Email & Phone Number

Charlotte, North Carolina Area

Platinum Certified Trimble e-Builder Partner, Trimble e-Builder Certified Professional, Presenter at Trimble Dimensions 2022 in Las Vegas, NV, Presenter at Trimble Innovate 2024 in Cleveland, OH.Experience:Charlotte Douglas International Airport (CLT) - assisted with the overall management of CLT Airport's $4 Billion Capital Improvement Program and Implementation of Trimble e-Builder Construction Management Software at an Enterprise Level (Including: Development, Technology, Finance, Facilities, Operations, Innovation & Experience, Business & Revenue, and other Stakeholders/Divisions). Additionally, support the efforts of ERP integration, process modifications and development, business process modeling (BPM), document control, dashboard & reporting, training, project setup, project controls, and general end user support.Blue Line Extension Light Rail, Charlotte Area Transportation System - (CATS) – Project Controls Specialist/e-Builder Administrator - Project budget - $1.16 billion. Assisted in the development and refinement of existing construction processes and Capital Improvement Program processes. Developed reporting analytics for e-Builder processes and documentation, developed Standard Operating Procedures and Best Practices, implemented training materials, as well as training end users on e-Builder and associated processes. Conducted contractor, consultant, and owner training sessions. Provided technical and end user support to allow continuous usage of the software.IndyGo Red Line Bus Rapid Transit (BRT), Indianapolis, IN - PMIS Implementation Support/e-Builder Administrator - Project budget - $96 million. Responsible for the successful implementation of Trimble e-Builder, developing construction management and business processes, and to ensure integration with IndyGo’s current financial system.

Responsible for management and development of Customer Experience Team. Promoting leadership for customer support department with support for over 250 customers in 20 countries. Managed and maintained caseload via Salesforce CRM. Documented and maintained product solutions in Knowledge Base depository. Worked directly with software engineering team to test and implement new product features as well as document incoming requests from customers in JIRA software tracking solutions. Adopted and implemented NPS (Net Promoter Score) across multiple software products. Held webinar’s for HP, Ricoh, Océ/Canon, and KIP to keep their sales and marketing staff up-to-date with software capabilities and product enhancements.

Rebranded to OpCenter, Inc. in 2013. Responsible for management and development of Customer Experience Team. Promoting leadership for customer support department with support for over 250 customers in 20 countries. Managed and maintained caseload via Salesforce CRM. Documented and maintained product solutions in Knowledge Base depository. Worked directly with software engineering team to test and implement new product features as well as document incoming requests from customers in JIRA software tracking solutions. Adopted and implemented NPS (Net Promoter Score) across multiple software products. Held webinar’s for HP, Ricoh, Océ/Canon, and KIP to keep their sales and marketing staff up-to-date with software capabilities and product enhancements.Promoted from general support representative to Leader after 1 year of employment

Project contact for $390-million ‘Duke Energy Center’, a 51-story, 1.5 million SF LEED-certified office tower constructed in 2010 in Charlotte, NC. Assisted project owner and general contractor in the construction and closeout of project. Supported online document planroom (eDistribution) for extensive customer base. Assigned as the personal contact for over 100 high profile Architectural, Engineering, and General Contractor firms throughout the Charlotte Metro area. Ensured optimal print quality and quality assurance for all orders. Utilized multiple software tools to publish customer orders (Adenium DFS and PDM, PlotWorks, Adobe Acrobat/Photoshop, DWG/DWF viewers, Eclipse Billing/P21 Billing, UPS World Ship/Fedex Ship Manager). Maintained time sensitive print orders and schedules under deadlines. Coordinated deliveries with couriers and plan distribution via UPS/Fedex. Coordinated with Owners/Architects/Engineering Firms during Project Bidding and plan distribution to act as liaison between Contractors and Firms, acting as Bid Manager. Independently maintained and managed satellite branch location on as-needed basis.

Provided support and maintenance to over 50 dental and medical clients in and around Charlotte Metro area.Maintain client’s networks, computer software and hardware, and restore sites to full operational capacity when failure/problems occur.Traveled on-site to install and configure new equipment and support existing equipment as neededSpecialized in high stress environments when customer equipment and software went offline.

Mars Hill, Nc

I was provided the opportunity to enroll into an internship program with my college's IT Department.I was in charge of managing the help desk and all incoming calls/emails from students, faculty, and staff of the college.I worked together with two other interns and the IT department staff in assisting the students, faculty, and staff with all computer and network related needs. These included but where not limited to: Virus/Spyware Removal, Network Cable Patching, General User Questions About PC's, Hardware and Software Troubleshooting and Repair.I also managed a self service center for students to have their PC's repaired relating to any hardware and software problems.

Mars Hill College

I started working for the college in their Planning and Giving department. I started off as a regular call center employee charged with calling alumni and reading from a script asking for monetary donations. I worked in the call center as a caller for one semester. I came back the second semester and was promoted to manager of the call center. I worked closely with the faculty in the Office for Institutional Advancement in scheduling 15 call center employees each night, managing each employees time sheet and performance throughout the semester, and following up and thanking high profile alumni with personal phone calls from the department.I received numerous awards and recognition's while employed at the college.