Jason Rivers Email & Phone Number

Atlanta

• Manage entire customer life cycle by identifying triggers and implementing action plans. On-boarding, client resolutions, upselling, manage attrition/churn aimed to preserve the relationship.
• Serve as primary POC (point of contact) to address high/mid-level concerns
• Document and track client interaction to resolve issues quickly and effectively
• Liaison with internal departments to ensure clients requirements and goals realized.
• Build and maintain positive relationships with clients and all internal departments
• Effectively manage any concerns, problems and/or objections the client may have relating to their business objectives

Atlanta Metropolitan Area

• Financial recordkeeping, General Ledger input, A/R, and Customer Support Services.
• Ninety-three percent Resolution rate on batch discrepancies and batch NACHA rejects up to three million in processing. Direct contact with Merchants processing millions daily. Authority to refund merchants, hold for.
• Resolve issues with tax ID’s, DDA issues, and cross-operational issues with the sales office/customer service.

Greater Atlanta Area

Subject matter expert on credit reviews, trainer Collections dept./Accounts reconciliation high-risk delinquent portfolio accounts and documentation. Ensure policy and procedure adherence. Alert management of potential risk exposure. Loss mitigation analysis and bankruptcy risk review. Credit Analyst training. Repossession vendor expense review and.

Integrative Studies, Organizational Leadership

Human Resources Management Shrm-Cp/Shrm-Scp Certificate

Education record