An accomplished Quality Assurance Team and Project Manager with extensive experience in the Telecoms industry, originating in R&D product design for Nuclear Power Stations, then into Telecoms R&D Base Station design, R&D Quality Assurance and Customer Success / Customer Quality roles. - Led the Customer Success / Quality Team operations and Management Systems compliance for Nokia’s Sales Teams; with audit team (15) to maintain certification for ISO 9001 / TL 9000 and ISO14001 for Sales Team (HC=3.5k) and latterly ISO 27001 certification. - Led cross-functional Project teams; recent successful program for TISAX Assessment for automotive business circa €50M business.- Delivered internal and external facing improvement programs, using Quality Methodologies driving enhanced customer experience- Led HW development teams, as Section Manager and R&D HW/FW Quality Assurance.- Certified ISO/TL9K Lead Auditor, Lean Six Sigma Green Belt and Practitioner of Chartered Quality Institute (PCQI). Experienced in data analysis and reporting, including failure analysis / root-cause and improvements, developed Power-BI business Reports, Apps and Dashboards, for team and management use. Track and maintain reporting capabilities for Quality metrics, their trends and corrective actions across process and products.Key Skills :Management Standards:- ISO 9001 /TL9000: Audit Program Owner & Lead Auditor- ISO 27001 / ISO14001: Audit Program Owner- TISAX (automotive ISMS) : Project Manager for implementation & Assessment- Conduct process & F2F compliance audits & assessmentsProject & Team Management for:- Quality Assurance Team and Audit Team manager & HW Product Design Team manager-