Jason Jackson Email & Phone Number

Virtual

Development, maintenance and evolution of Customer Survey reports, analysis and program infrastructure; Power BI / Qualtrics / O365 Apps

Bath, England, United Kingdom

Leading the operations & planning support for global Sales Customer Success / Quality Team for Nokia Sales. Program lead for the maintenance of the industry required ISO 9001 / TL 9000 Quality Management System, ISO 14001 Environmental Management System, ISO 27001 Information Management System and TISAX (automotive ISMS) certifications for the Sales Team.Key roles & responsibilities for Nokia Sales Teams :o Annual execution of Management Systems Audit Programs; Internal, External and Customer Audits for ISO/TL9K Quality Management System, 14K Environmental Management system; plus, I’m a Nokia certified ISO9001/TL9000 Lead Auditoro Gained TISAX Labels for Automotive Business; led cross-functional team through successful preparation and 3rd party Assessment cycleo Develop and maintain Quality Team metrics & KPI reporting; created Power-BI reports, dashboards and Apps for simplified and faster user access (>50% saving) to operations performance and status; provision Customer Problems analysis & Customer Health ‘360’ Dashboard & Analysis o Developed originating Nokia ESG Program framework and Sales ESG Training Certification o Led Customer Quality Reviews, with cross-functional teams, developing clear Nokia product performance trends and Root-Cause analysis for customer escalated cases

Bristol, England, United Kingdom

Leading the operations & planning for the Quality team supporting the Customer Operations, the Global Sales & Delivery Teams of NokiaKey roles for the Sales & Delivery Teams :o ISO/TL9K QMS & 14K EMS certification + management system documentation development o Project managed audit program planning, team awareness and delivered training sessionso Delivered Improvement Projects with a reduction in network outage counts by > 300 cases annually and the removal of older SW releases from the fieldo Led team providing improved customer communications and feedback, following Customer Escalations for Nokia Radio and Core Products [>100 customers supported]o Owned Nokia Product Safety process; ensuring process adherence and declaring Product Safety incident trends and status to Senior Managemento Instructor for roll-out of trainings for Nokia Root Cause / Escaped Defect Improvement Program; numerous sessions run across Nokia locationso Manager of team of seven as Planning & Operations team

Quality Manager for HW Product Quality operations for Nokia’s HW R&D teams : Radio & Core Platforms, including maintaining ISO 9001/TL 9000 Quality certification.o Process Owner of HW processes, development lifecycle, quality gates and process changeo Created Customer Field Review Group, which improved customer HW returns communications, with deeper investigation & analysis + communication to customerso Drove continuous Improvement projects covering Product Quality, for in-house HW/SW development & 3rd party developers and vendorso Conducted multiple ISO 9001/TL9000 gap-analysis and audits of NSN (Nokia) Business Lines

Responsible for the Product Cost Management of Motorola's GSM Radio Products. Worked to achieve a >10% in cost reductions, with business case options vs sales & market forecasts

Swindon, England, United Kingdom

Hardware & Firmware Quality Assurance Manager for Radio R&D team (90 staff). Team Quality Assurance Manager & managed Internal and External QMS compliance audit program.Management of Power Design team (7) working on Motorola BTS Products; in-house and 3rd party design & development + manufacture; Design of High & Low power DC/DC and AC Power systems. Project Manager for cross-discipline product design (~$2M projects)

Design of standard product items for turbine control, monitoring and alarm equipment for Nuclear Power Stations, including on-site commissioning. Design & build of 660MW steam turbine simulator; AC motor control + EMC test and compliance of products.

Leicester

Followed Industrial Student Apprentice Scheme (Sept'87 - Mar'92), covering all business teams of GEC Power Systems/Engineering Systems, Leicester, UK. On graduation, joined HW development team for power station controls and instrumentation. On completion of scheme, became full-time employed within R&D team.

Bachelor'S Degree, Electrical And Electronics Engineering, 1St Hons

Activities and Societies: Represented University at fours rowing and Badminton

Education record