Jason Ryman Email & Phone Number

Denver, Colorado, United States

Englewood, Colorado

After the merger, I was asked to stay at T-Mobile to manage a team of 40 to support the implementation lifecycle (budgetary, contracts, enterprise project submission, requirements, system implementation, and QA / UAT). 15 software engineers delivered optimized credit and collection strategies utilizing on-premise and cloud solutions. Monitored solutions and APIs 24 / 7 / 365. Managed $MM operations budget. • Reduced manual interactions 30% by automating the verification process for small / medium businesses (SMB) applying online. The Credit Business Process team led the project, supporting requirements, API and system origination development, and testing.• Cut 2% of the $MM budget for 3 consecutive years through vendor contract negotiations, process automation, and initiative prioritization.• Achieved SOX compliance on 75 core credit and collection processes, supported by 10 team members, ensuring no regulatory penalties.

Englewood, Colorado, United States

I led a team of 60 to support strategy development, system implementation, SMB / TPR credit underwriters, reporting, and monitoring Sprint’s collection practices for both consumer and SMB accounts.• Decreased SMB credit underwriters’ handle time by 40% for 2 consecutive years through email automation, partnering with SMB sales team on process efficiencies, and eliminating duplicative steps. • Increased SMB hit rate by 20% for non-scorable population and reduced credit bureau budget by 15% resulting from a business credit model RFP.

Lone Tree, Colorado, United States

I was hired to manage 40 staff responsible for credit strategy development and implementation, project management, SMB underwriting, quality assurance audits, credit strategy implementation, and database development and reporting. • Reduced vendor cost by 64% over the first 3 years of a new credit acquisition portal implementation which included championing migration, leading RFP, software development, operations, project completion, and sunsetting the previous solution. Received Sprint Crown Club Award.• Decreased manipulated credit applications by 78% within 12 months by launching and managing a risk mitigation team that collaborated across functions, developing risk thresholds and action plans for poorly performing retail stores. ADDITIONAL RELEVANT EXPERIENCE:SPRINT CREDIT MANAGER, Customer Financial Services (CFS) Credit strategy Manager | NEXTEL COMMUNICATIONS, Customer Financial Services (CFS) Credit Strategy Supervisor | CFS AnalystRHYTHMS NET CONNECTIONS, Methods and Procedures ILEC Manager