Spencer Arnold Email & Phone Number

Analyze and respond to email inquiries from Ibotta usersWork a flexible schedule to ensure customer support runs smoothly 7 days a weekWork through fraud reports, receipt moderation, and customer emails to see first hand if there are any issues or pain-points with the appProblem solve by reviewing Ibotta systems and customer accountsWork on special projects for senior management team in marketing, sales & technology

Barrington, Ri

-Monitor table rotation to ensure wait staff receives even amount of covers without being overwhelmed -Answer phone calls, receive messages, take reservations, and To-Go orders.-Maintain up to date menu knowledge including specials.-Provide superior customer service to guests, while suggestive selling.-Clean and sanitize work place according to procedure and sanitation requirements.-Assist with weekly liquor inventory.

Providence, Rhode Island Area

-Perform preventative and general maintenance on coffee machines on a regular basis-Ensure the cleanliness and sanitation of the work area-Process cash and credit card payments through the POS-Provide customers with coffee blend information during the coffee making process-Greet customers as they arrive, ask for their coffee preferences and take orders-Interview customers to determine just how they prefer their coffee i.e. light or strong-Initiate and indulge in dialogue with customers as part of customer services-Prepare coffee in front of the customers and take any input in a positive manner

-Lead a group of 15-25 people through a two day orientation experience. -Assist with presenting Opening & Closing ceremonies at programs sessions.-Participate in teambuilding events, meetings, and debriefing after every session.-Act as a "face" for the university by serving as a peer advisor to new students.-Perform administrative tasks assigned including answering phones, completing data entry, responding to emails, preparing attendee pacts and nametags, and processing registration.-Acquaint new students with information on campus resources and lead campus tours.-Follow and enforce all university safety policies and procedures, including Residential Life policies.

I connected with customers, while also suggestive selling.

Bachelor'S Degree, Hospitality Administration/Management, Senior

Activities and Societies: National Student Association (NSO), Hospitality Leaders Association (HLA), New Student Orientation, and Save.

Dual Enrollment Course, English Composition & Advanced Communication, B

Dual Enrollment Course, American History (United States), B+

Participated in a university course of American History while attending Riverside High School.