Jason Schriver Email & Phone Number

Liberty Lake, Washington, United States

Liberty Lake, Washington, United States

Liberty Lake, Washington, United States

Spokane Valley, WA

Cheney, Washington

Major Duties:- Provide triage and support for technical support requests from faculty, staff and student populations; route all incoming requests to proper support groups- Install and update software on EWU-owned equipment remotely via Bomgar- Create and license "special" accounts for department use, assign necessary security groups and audit usage.

Cheney, WA

• Duties
• Provide field support via Service Center dispatch for IT incidents with a minimal turnaround time.
• Install/configure software and assist users remotely using Bomgar.
• Coordinate with multiple vendors to arrange repair services for campus computers and projection systems.
• Deploy OS images on computers using Smart Deploy and JAMF Self-Service.
• Maintain Responsible Print Service (RPS) system based on Pharos Uniprint.Accomplishments:

Cheney, Washington

• Hire, oversee and schedule up to 10 student employees in two locations.
• Train student-employees on phone systems, account management tools and walk-up services.
• Collaborate directly with Senior-level staff to provide student perspective.
• Create and maintain training documentation for staff inside and outside of IT.
• Advertise Help Desk Services through flyers, posters, and online presence.
• Collaborate directly with Senior Manager of Campus Technology Services, Service Center Supervisor, and Desktop Solutions Manager to provide insight from student perspective.

Cheney, Washington

Conduct group sessions reviewing and solidifying concepts in introductory classes which have a historically high failure rates, answer student questions, correspond with professors to correlate curriculum to session content.Classes Facilitated: Introductory Chemistry (CHEM 100), First-Year Spanish (SPAN 102)Certificates/Awards:- CRLA Level 1 Certified.

Spokane, Washington Area

• Assist with university computer systems, primarily via phone support.
• Route incoming incidents to proper support groups.
• Perform maintenance and provide software/hardware support for both EWU-/Student-owned devices.
• Prepare excellent documentation of accepted procedures used by department and clients.
• Assist FT Staff with setup/delivery of iPhones, iPads and Android devices, condition used devices for re-use.

Spokane, Washington Area

Customer Service, Front-of-Stage, Patron Assistance, Ticket Checking, Guard of Secured Areas

Seattle, WA

Monitor and respond to Help Desk requests for computing assistance on more than 1,000 public and staff computers, repair/replace PC hardware components, deploy images on public machines and rebuild staff machines as needed, configure and troubleshoot various Windows applications. Work personally with almost every UW Library staff member. Was involved in.

Bachelor Of Arts In Education, Spanish, Communication Studies

Activities and Societies: Current: Secretary and Treasurer for EWU Astronomy Club 2017-2018, Student-at-large member of Student Technology.

Bachelor Of Science (Bs), Chemistry

Activities and Societies: Involvement in College Success Foundation - UW ChapterDean's List Spring 2015

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Debate Team & Captain, National Honor Society, NHS Tutor, Volunteer, Teacher's Aide