Jason Stover Email & Phone Number

Prosper, Tx, Us

United States

Very excited to have joined the team at VSO! Looking forward to getting back into the infrastructure support world!

Prosper, Texas, United States

Assist Elementary grade level students in their daily needs in general classroom environments as identified by their IEP/BIP. Grade level reading, writing and math skills reinforcement.

Prosper, Texas, United States

Assist Elementary grade level students in their daily needs in general classroom environments as identified by their IEP/BIP. Grade level reading, writing and math skills reinforcement.

Prosper, Texas, United States

Assist Faculty and Staff in day to day operations/usage of ISD issued laptops and student chromebooks. Perform hardware repair/replace when necessary.

Greater Nashville Area, Tn

Responsible for development and maintenance of the Sakai Online Classroom environment for students enrolled in the Master of Conflict Resolution program.Deploy and administer iPad/Kindle devices to students for eText and document delivery.Develop training program for new students and present to students at orientation programs.

After 15 years in the work force, I have gone back to school full time at the UNC Belk College of Business. I am pursuing a BSBA MIS and a minor it Operational Magagement. I am currently graduating in December 2009 and am looking forward to re-entering the workforce.

System Administration Manager for approximately 1100 end users, responsible for management as well as coaching/career development of 5 technicians at; Responsible for creation and coordination of off hour maintenance schedule and upgrade planning to minimize production server downtime. *Managed relationship with Company Senior Staff and Program Managers to ensure appropriate system maintenance*Led the development and installation of a Cisco based wireless LAN, including 72 radios and 4 wireless network appliances, within building structure*Responsible for creation and execution of annual IT Department Budget*Managed annual performance and salary reviews as well as performance improvement plans for CIS Department*Coordinate and Manage bi-weekly staff meetings for appropriate communication of project updates*Develop processes for all tasks and document within a Company-wide SOP database*Support the deployment of a Cisco based VOIP testing initiative within the Fairfax building

Responsible for management of 12 desktop support technicians Maintained interface with Regional Manager for daily and weekly updates Monitor Remedy Tracking System queue and ensure that we respond to end user work tickets in accordance with group SLA's Responsible for Migration of 6000 end users from a Novell environment to a 2003 Domain Responsible for growth and development of 12 technicians through performance process Worked with Regional Manager and other team managers in designing and implementing support procedures Organized and Executed weekly staff meetings to update team members with pertinent information

Supported daily needs for complex office group of 500 end users Provided server maintenance and administration(user creation, privileges, rights and volume restrictions) LAN Hotline phone support for 350 users, local office and remote, to troubleshoot all aspects of laptops, DUN, Lotus Notes, 98/NT/2000 Created PC Configurations, Desktop and Laptop using NT4, Win98, 2000 Pro Supported 5 Lotus Notes servers, 3 Domino servers, 2 database and 1 email server Supported 1 FTP server for use within the AMS Intranet Administered 30-server backup, using Arcserve2000/6.61, including UNIX, NetWare and MS NT4.0/2000 Servers; Responsible for Hardware troubleshooting, repair of PC Desktops and Laptops Maintained a PDC and BDC for a 200 user domain

Provided desktop PC and Laptop support to approximately 2000 users*Responsible for troubleshooting and repair of multiple OEM Desktop and Laptop computer platforms (Dell, Gateway, IBM)*Configured user machines for use with the TRW WAN*Configured Laptop computers for use with Remote Dial in software*Provided technical support in TRW standard application software to include MS Office Suite, On-Net FTP Suite, Project 98, GroupWise 5.52 and Netscape Communicator 4.x*Responsible for troubleshooting multiple OEM Laser and Inkjet printers (HP, Tektronix)*Repaired/Replaced defective parts on PC desktop systems

Responsible for supporting a user base of over 18,000 people on the East Coast Main interface with department managers to determine their computer system needs and make purchase recommendations Worked with users on technical issues and performed extensive research to find the most efficient and economic solution Maintained approximately $10,000 of common PC and MAC repair parts for use by the Computer Resource Center Researched latest technologies and found "real world" applications for them within TRW Maintained historical repair records on all TRW equipment Placed purchase orders using JIT and SAP "Tempo" procurement software Coordinated in/out of warranty repair within multiple OEMs Utilized ARSystems "Remedy" Service Ticket software to track repair and service issues

Sterling, Virginia

• Designed and built a two-tiered Computer Help Desk to support our external customers resulting in an annual saving of $120,000 from unnecessary service calls.• Perform day-to-day management of two-tiered Help Desk.• Supervise and train 20 junior technicians in customer service procedures and to troubleshoot external customers’ computers over the telephone.• Provide second-tier support for junior technicians.• Trained phone technicians in customer service and service policies.• Maintained a nationwide network of computer service centers.• Coordinate repairs through these service centers when deemed necessary by phone technician.• Monitor calls to ensure that customers are receiving the highest level of service possible.• Responsible for an annual budget of $500,000 during my last year of employment..• Instrumental in winning a $27M contract for the company with $12.7M directly related to Help Desk services.

Customer Service Representative providing support for customers who had purchased service contracts from various companies.

During my enlistment I was a senior TCA and deployed to Saudi and Kuwait. I was the first TCA to assume a wartime mission in Kuwait during Operation Rolling Thunder 1993.

B.S, Management Information Systems

Bachelors Of Science, Management Information Systems