Jason S. Email & Phone Number

Livingston, Tx, Us

Omaha, Nebraska, United States

I oversee the development of products and features from start to finish to ensure they meet the clients’ needs and preferences. My main duties include determining the overall vision of products, managing various backlog items and deciding which features each product will have according to clients’ goals.

Omaha, Nebraska

* Support several Client Relationship managers and clients. Clients include: Main Street Media, Verizon Retail, Verizon Reseller, Main Street Media, Caesars, Bank of America, Waste Management, Comdata, FleetCor, Stored Value Solutions.* Client contact and continuously improving the level of overall service that West is providing.* Submit trouble tickets and follow them to completion (ADR, SDI, SDR, PSR, etc).* Maintain current and up-to-date knowledge and documentation of clients equipment, technology, programs, SLA's, contractual agreements and business objectives.* Submit and review billing invoices.* Create testing plans and perform testing.* Proactive thinking and problem solving.* Regularly analyze program performance in conjunction with Client's business goals to provide consultative advice regarding West's suite of business solutions.

* Established a very strong working relationship with the client.* Facilitated new hire training classes.* Provided Quality Assurance to teams ranging in size between 15-30.* Ensured all policies and procedures were updated for the line group.* Provide Human Resource & Payroll assistance to current Boeing employees, retirees & their families.* Assisted Boeing job seekers in applying for positions including current Boeing employees.* Retirement Coordinator.* Deceased Affairs assistance for former Boeing employees' families.

* Managed teams of 20+ agents.* Assisted floor wide support for the EarthLink Technical Support line group floor of over 100 agents.* Agent development by working with the agent to improve their call times, quality scores, & customer satisfaction.* 3 Week long new hire class for the EarthLink line group.* Trained over 20+ 4-Hour refresher courses.* Provided Tier 2 Technical Support call backs to EarthLink customers with escalated issues.* Assisted Tier 1 EarthLink employees with technical assistance & trouble shooting support.* Assisted EarthLink customers with over-the-phone technical support. * Helped EarthLink customers connect to the internet, browse the web, & email support. * Provided extensive support for both Windows (WIN 95, ME, 2000, XP, Vista) & Macintosh(8.0-10.10) computers. * Very well versed with Dial-Up & multiple High-Speed Internet Connections including: DSL, Satellite, & Cable.* Knowledge of Microsoft Office Suite, Outlook, Excel, Word, etc.