Improve Product and Customer Experience through customer interactions • Respond to all Amazon reviews (Approximately. 8,000 - 10,000 reviews per year) • Respond to e-mails across different e-mail accounts for various brands• Coordinate the shipment of samples and replacement products • Create and maintain database of customer interactions • Liaison with relevant departments (QC, Marketing, Product Development etc.) to improve product for a better customer experience • Using customer interactions to identify potential new issues in real time • Create monthly reports to track and improve product performanceMaintain over 300 product listings on Amazon through Vendor Central and Seller Central• Creating new listings• Perform regular maintenance checks on all listing including updating listings• Maintain database of all products for Marketing Department• Open and monitor tickets for Amazon issues

Maintain over 500 product listings on Amazon through Vendor Central• Listing new products as well as performing regular maintenance checks on all listing• Maintain database of all products for marketing department• Open and monitor tickets for Amazon issues including the removal of counterfeit listings Manager over 1400 listings on eBay • Creating and maintain listings• Work on development of widget to automate with eBay orders with warehouse software • Communicate with customers on order status • Liaise with various departments to ensure customer needs are met• Adjust inventory levels • Test different selling methods (i.e. Buy it Now vs. Auction) Website Update and Maintenance • Create and update products on website including imaging• Work with developers for major changes to website design and functionality • Design and implementation of a weekly newsletter sent to customer base

• Tested mobile software Social Networks (Facebook, MySpace, Twitter, Mail, IM, News) on multiple platforms: Blackberry, J2ME• Analyzed Unix server logs to determine root causes of bugs.• Tested client-server architectures including custom http protocol API.• Effectively used exploratory and scripted testing scenarios to maximize test coverage.• Worked with programmers to develop effective solutions to improve software.• Mentored new team members in testing methodologies.• Assumed role of testing project lead and coordinated tasks for other team members.

• Responsible for maintaining inventory levels, including placing orders & shipping.• Reviewed invoice accuracy for approval by accounts payable department.• Researched costs to make appropriate purchasing decisions.• Processed customs paperwork to prepare shipments.• Coordinated warranty repairs, establish eligibility and coordinate with customer and vendor.

• Cost efficiency research for all telecommunication (pager, cellular, land line) rent, courier and office equipment costs. • Responsible for ordering, reviewing and allocating costs for 2000+ telecommunications devices.• Overhauled equipment request process for greater efficiency.• Management of leases, including renewal, termination, payment for 55 locations.• Produced monthly reports for management.• Produce monthly reports for management

• Order processing for international deliveries• Accounts receivable• Prepare monthly reports (cash flow, RTV, income, etc.)

• Vendor liaison for large events and follow up requests• Database maintenance • Location scouting and booking• Research and generate contact information when not easily available • Prepare and maintain promotional materials