Jason Ngo Email & Phone Number

Southfield, MI, US

• Monitored the organization’s budget and expenses through budget reviews which resulted in a decrease in overall spending and a 10% increase in registrations for large-scale events
• Standardized quantifiable key performance indicators and metrics to create a financial analytics dashboard to help visualize potential optimization areas for finances and various ad-hoc reports
• Assisted Executive Board in ensuring that the organization maintains 501(c)(3) non-profit status through annual tax reporting to IRS
• Oversaw long-term strategy for the organization in terms of member retention, finances, and standardized practices for documentation and contract reviews with vendors and other stakeholders

Detroit, Michigan, United States

• Developed and maintained strong client relationships and their business as an Analytics subject matter expert
• Identified and executed the analysis/modeling methods best suited to explore business needs analysis and reports
• Drove process improvement and quality control for key deliverables
• Directly managed standard reporting, medium/large ad-hoc projects, and communicating status updates to key stakeholders and cross-functional team
• Reported KPIs and other key consumer metrics to stakeholders and recommended changes to increase conversion rates

Farmington Hills, Michigan, United States

• Onboarded behavior technicians by assigning online training modules prior to working with clients
• Established employee relations with behavior technicians by consistent follow-ups and check-ins
• Ensured legal documents submitted by behavior technicians followed compliance and standards
• Processed I9 documents as well confidential information during pre-hiring of behavior technicians
• Maintained employee files on HRIS such as Kronos and Greenhouse

• Served as State representative for 4 local chapters of Vietnamese Student Associations in the state of Michigan and accessed the current needs of constituents, increased state engagement with over 200 general members
• Planned and lead individual projects that helped the structure of local chapters and promoted community involvement and bonding
• Helped with organization’s day to day operations when needed which included but not limited to voting in new internal staff, document revision, onboarding, and policy reviewing

• Created training deliverables for incoming internal staff to deliver safe high-energy and meaningful projects
• Covered scenarios of work environment abuse and misconduct, as well as how to properly handle and defuse similar situations through distraction and de-escalation methods

Ann Arbor, Michigan, United States

• Coordinated with team members to prepare orders for customers efficiently
• Ensured customer satisfaction with greeting them and ran quality check
• Assisted managers during the closing shift with cleaning the store, storage room, and dishes

• Applied for various grants through the University of Michigan to provide funding for our annual regional conference.
• Outreached to local businesses and other sponsors for funding.

Bachelor Of Arts - Ba, Cognitive Science

Dual Enrollment

Dual Enrollment

High School Diploma