Jason Perkins Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

· Interfaced & maintained ongoing dialogue for projects with Clients, Sales, CAD, and Tech Ops team members· Provided documentation for quotes & bid packages detailing equipment, cost, labor estimates, pre-installation requirements, and site survey results· Developed detailed BOM, detailed infrastructure drawings for architect, GC and electrical contractor.

Charlotte, NC

• Engineered complex audio, video, lighting and acoustic designs with sales personnel based on needs analysis, SOW, and/or budget
• Created 3d audio models to determine appropriate coverage and SPLs
• Evaluated new products and product lines with current and prospective vendors
• Created CAD drawings detailing all required conduit, weight loads and power requirements, as well as signal flow and rack diagrams
• Supported install teams through all phases via site visits, training on new technologies, documentation, install, technical support, and service

Fort Mill, SC

* Maintained over 200 conference rooms and all technology in them - projectors, TVs, amplifiers, speakers, baluns, etc.* Maintained entire videoconferencing deployment - 30 codecs and 2000 software endpoints* Managed entire surveillance system (~250 cameras) from server hardware/software to cabling to cameras* Planning, setup, and teardown of all live.

Huntersville, NC

 Deployed new laptops and desktops adhering to new security protocols for all departments Met or exceeded strict deadlines by self-managing all aspects of deployment: receiving, imaging, and installation Administered servers and shared network resources including printers and shared storage Performed data backup and data transfers from old equipment to.

Pineville, NC

Installed and managed customer networks, including but not limited to Apple and Cisco/Linksys equipment, as well as any network-connected devicesDesigned, assembled and installed complex home theater, whole-house audio and lighting systemsProgrammed and instructed customers on the use of Universal, Control4, Niles, Crestron and similar interfacesTranslated.

Installed high end home theater and A/V equipment for commercial and residential customersBuilt long-lasting relationships with customers leading to increased repeat and word-of-mouth businessProvided follow-up technical support, troubleshooting and customer education

Assisted customers via phone, fax and email regarding mortgage/equity accounts in a high volume call centerExplained and resolved all escrow, tax and insurance inquiries efficiently and professionallyConsistently met and exceeded all handle time, sales and quality monitoring goalsBecame familiar with Six Sigma methodologies and best practicesPerformed.

Provided broadband and email technical support in a high volume call center Successfully resolved customer complaints in a professional manner by identifying issues using various troubleshooting methods. Maintained 97% customer satisfaction ratingResponded to email inquiries promptly and professionallyEdited and updated the online Policy and Procedures.

Installed and upgraded residential DirecTV systemsResolved trouble calls quickly and efficientlyConsistently exceeded all quality-monitoring and customer service goals