Jason Johnston Email & Phone Number

The Federal Housing Finance Agency (FHFA) was established by the Housing and Economic Recovery Act of 2008 (HERA) and is responsible for the effective supervision, regulation, and housing mission oversight of Fannie Mae, Freddie Mac (the Enterprises) and the Federal Home Loan Bank System, which includes the 11 Federal Home Loan Banks (FHLBanks) and the Office of Finance. Since 2008, FHFA has also served as conservator of Fannie Mae and Freddie Mac.Promoted from EL-10 to EL-11 (October 2012)Promoted from EL-11 to EL-12 (April 2017)

Parks on the Air ® (POTA) is an international portable amateur radio operations program that promotes emergency awareness and communications from national and state/provincial level parks. We have over 500,000 participants, with a staff greater than 120.

Support, install, and configure HP/Compaq Servers with Windows 2003 and 2008 Servers, Exchange 2007 Server, IIS 6 Web Services, Windows XP Pro and Vista, Office 2007 (which included Word, Power Point, Excel, Access, and Visio), SQL, SMS, and Share Point. Used Active Directory and Exchange tools for maintaining and updating account permissions and reports. Administer the RSA Secure ID Appliance and resolve issues with the Check Point PointSec administration console. Use strong process orientation and understanding configuration management principles. Analyze computer systems performance, capacity, and integration with other systems through data gathering, metrics reporting, trending, and assessment. Test, install, and update all hardware/software for Test Lab servers. Monitor, diagnose, and eliminate new viruses that penetrate the network. Resolve issues that occurred with Symantec Antivirus Server Console/Client/Live Update protection software. Manage and maintain VMware servers.Hired directly by the U.S. Government - October 2010

Provided Tier III support of Microsoft Windows XP/2000/NT 4.0/98 and Linux Red Hat to 1200+ clients. Also, supported Microsoft Office 2000 and XP. Managed the setup and configuration of hardware and peripherals for test and evaluation purposes. Tested, evaluated/analyzed, and developed Authority information security measures. Oversaw the development and evaluation of standards for hardware platforms and software baselines. Developed and evaluated Standard Operating Procedures for hardware and software installation and integration. Evaluated network equipment, hardware, software, and operating systems. Conducted detailed Risk Assessment surveys of Authority systems. Oversaw the development and adherence of Quality Assurance, Recovery, and Configuration Management for Computer Test Lab equipment and systems. Analyzed emerging technologies to extend the functionality and increased the scalability of processes and systems for application of within the Authority.

Provided Tier II software support of Windows 98, 2000 and NT 4 to 1000+ clients. Also, supported Microsoft Office 95, 97, and 2000. Installed, configured, maintained, repaired, replaced, and provided support of desktop computers, docking stations/laptops and PDAs and all peripheral devices. Connected workstations to corporate domain. Documented technical standard operating procedures for installing all software and hardware approved for use at the Authority. Ultimately, these documents were used as guidelines for all product installation by a variety of support personnel. Resolved technical issues at the administrative level and functioned as the Lead Workstation Technician. If other technical support could not resolve an issue, I would attempt to resolve it before it would be advanced to IT Security. Assisted other technical representatives with installation/configuration of Win2K/NT/2000 Professional.Promoted to Test Lab Engineer/Manager

Advised on network setup for eight Macintosh computers and one NT 4.0/3.51deck-alpha server. Provided network engineering reconfiguration advice for improving the overall network. Explained how their network traffic could be re-routed to optimize performance. Provided troubleshooting for existing DHCP, DNS, and IP conflicts with the different platforms.

Provided technical assistance to customers for AOL 4.0 and previous versions of their software. Consulted users on how to resolve hardware and software conflicts over the phone. This included communication port shifts, modifying modem command strings, and troubleshooting various general protection/invalid page faults that occurred. Supported Windows 3.1 and Windows 95/98 platforms. Served as mentor to new tech hires. Increased productivity with solid technical tips, which decreased the technicians average call times. Served as a Team Coordinator to assist my supervisor with managerial tasks including timekeeping, coordination, and performance evaluations. Substituted for absent Representative Support Technicians. Duties included providing Tier II support for Technical Support Representatives that could not successfully resolve an AOL member’s issue. Researched problems not included in AOL’s Swift Response database for troubleshooting issues.

Mcse, Computer Network Engineering

Windows 2000 Network and Operating System Essentials Supporting Windows 2000 Professional and Server Administering Microsoft Systems.

Mcse, Computer Network Engineering

Networking Essentials Windows NT Workstation 4.0 Windows NT Server 4.0 Windows NT Server 4.0 in the Enterprise TCP/IP Proxy Server