Jason Dolan Email and Phone Number

• Maintain all Windows Active Directory Services and GPO'S.• Manage Salesforce database by managing fields/relationships, workflow rules, approvalprocesses, page layouts, security, email, custom buttonsllinks, etc.• Manage Google apps services for domain (Google Apps for Business).• Ensure data security is enforced (roles, profiles, and sharing rules).• Assist users and departments with technology challenges, installations, deployments, andtraining.• Audit all systems.• Responsible for all hardware and software deployment.• Troubleshoot all network issues.• Maintain a Citrix environment• Provide software and hardware support to end-users both in person and remotely.• Maintain neat wiring during setups and cleanup of any existing wiring when applicable.• Update and maintain all QSAC PC’s and hardware.• Maintain all printers, and networking equipment.• Use of emergency notification systems (iContact in Salesforce, One Call Now).• Understand, maintain, and enhance business processes that are implemented throughout theorganization as they relate to technology.

Maintain Windows Active Directory Services by creating users, groups and GPO’s.Ensure data security by managing permissions to groups, files, folders, etc.Assist users and departments with technology installations, deployments and ongoing Training.Develop Training curriculum and materials and schedule regular training and refresher sessions in the field to keep staff up to date regarding technology use across the agency.Troubleshoot a wide variety of Network issues.Provide software and hardware support to end-users both in person and remotely.Maintain network performance by performing network monitoring and analysis.Establish network specifications by conferring with users, and analyzing workflow, access, information, and security requirements.Manage Google Apps services for domain (Google Apps for Business).Update and maintain all QSAC PC’s and hardware.Maintain all printers, and networking equipment.Maintain neat wiring during setups and cleanup of any existing wiring when applicable.Setup of all new user workstations including PC, phones, printers, routers, switches, time clocks,etc. Maintain documentation as requested regarding equipment installation and problem resolution.Ensure data security is enforced (roles, profiles, and sharing rules).Assist users and departments with technology challenges, installations, deployments, andtraining.Understand, maintain, and enhance business processes that are implemented throughout theorganization as they relate to technology.Use of Remote desktop and Citrix.

• Install Cat 6 cable environment and terminated patch panels at multiple companies.• Install hardware and set up IT infrastructure for organizations (firewalls, switches, servers, UPS, workstations, printers, etc.)• Monitor companies’ hardware and resources with SNMP and WMI using PRTG monitoring tool.• Troubleshooting any IT related issues at companies and providing technical support for their employees.• Experience with setup and maintaining a large variety of hardware, software, operating systems, and ERPs.• Service a broad range of clientele in many different industries such as fashion, medical, non-profit, etc.• Backup workstations and servers.• Virus and malware removal.• Scanning networks and mapping their current infrastructures.

Phone System configurationsPrinter Network SetupConfigurating work stationsConfiguration of phone systems and communication systems.Managed front office operations and processed clients invoices and payments

Served food, beer, liquor, wine and cocktails.Handled credit and cash transactions.Took orders and suggested specials.Ensured food qulity and presentation was up to standard.Ensured customer satisfaction.

Ensured customer satisfaction. Experience in serving patrons and handling transactions.Changed kegs, handled stock and cleaned utensils.Handled bar with no supervision.

Phone System configurationsPrinter Network SetupConfigurating work stationsBusiness Communications

Phone System configurationsPrinter Network SetupConfigurating work stationsBusiness Communications

Phone System configurationGenerating License AgreementsCommunication Systems

Workstation SetupOffice MovesGeneral Maintenance

Pool CleansingWater TestingWater System MaintenanceTeaching SwimmingLifeguarding