Primarily working on keeping the lights on activities as a first line of support for all SAP Order To Cash queries (SAP ECC6 & SAP CAR)• Daily checks including checking failed iDocs, batch job failures, TLOG failures and transaction errors in SAP CAR.• The creation of new SAP Sites, to create the configuration for them and carry out a transportable change to enable them to begin to start trading.• Performing basic transportable changes through all the environments to fix ongoing issues and minor modifications/enhancements to support non-project-based application functionality.• Provided first and second-level support for end-users, troubleshooting and resolving issues related to sales orders, billing, invoicing, both for B2B and B2C.• Managing the team inbox, including the daily meetings, delegating daily incidents to members of the team when raised by end users, ensuring to meet SLAs.• Worked with various large vendors to ensure timely support and resolution of escalated issues.• Providing 24-hour support on call during the black Friday, cyber-Monday peak trading period, which coincided with the go live of the new POS system project.• Conducted root cause analysis for recurring issues and implemented long-term solutions to prevent future occurrences.• Responsible for representing the SAP OTC team in daily standup meetings with third party companies.• Supporting the ecommerce re-platform project, responsible for the SAP side of the cutover activities to enable the new platform for stores.

Ensuring that all change requests are reviewed, analysed and assessed before being presented to the change advisory board, while engaging with all key stakeholders. Experience in two IT service management tools, Axios Assyst & Confluence JIRA.• Partnering with other departments within IT globally, including all SAP teams, Infrastructure, Helpdesk, Logistics, and other third-party companies, translating business needs into actionable IT changes and acting as the single point of contact regarding all change management related queries. • Overseeing data cleansing, process re-engineering to drive the change processes towards simplification and automation while focusing on the tech teams needs, ensuring they are fit for purpose.• Responsible for creating business-wide global communications to inform internal and external members of the organization of any system downtime that is required as part of a change implementation.• Ensured all changes are sufficiently tested, accurately recorded and have business justification, along with the correct level of authorisation before deployment.• Created logging guides for all future recruits to the Clarks Change Management team, to help with navigating our IT service management tool, creating business communications, and assisting with who needs to be informed about specific changes, thus minimising the impact, while protecting IT services and infrastructure.• Working in Asset management, to accurately record, allocate and maintain IT assets. This includes the allocation of Microsoft office licenses, Adobe and other licenses while being mindful of cost centres.• Completing routine audits, weekly reports and provided results to key stakeholders.• Worked alongside multiple release managers to ensure a smooth transition from project hyper care to a weekly release schedule.

Responsible for safely transporting passengers to and from Hinkley Point C, involving picking up and dropping passengers at designated locations while keeping to a planned route and strict time schedule. Providing a great experience to all passengers in a dynamic and forward-thinking environment.• Identifying process gaps that were causing significant missed revenue. • Carrying out daily safety and maintenance checks of vehicles before driving.• Maintaining accurate records of incidents, hours worked, mileage and fuel consumption to ensure legal compliancy.• Providing passengers with accurate information on the most time effective route depending on location.• Reporting any road accidents or incidents that may disrupt the schedule to the duty manager.

Worked for Clarks distribution center as agency work under Single Resource during the back-to-school, peak sales period.• Controlling the processing of inbound and outbound deliveries.• Supported with stock management and movement within the warehouse.• Correctly and accurately picked and packed goods using the warehouse software.• Loaded and unloaded deliveries including the use of manual handling and health and safety procedures.• Identified any order errors or discrepancies and corrected them prior or dispatch or escalated them accordingly.• Maximising recycling potential whilst fulfilling general housekeeping duties.• Completed daily workplace inspections to ensure the workplace is safe and there are no defects on machinery, highlighting issues to the duty manager.

Working within a team in a busy customer service facing office environment providing first-line support to a network of all doctor’s surgeries across Somerset. Provided a first- and second-line support resolving general IT queries remotely but carrying out a site visit if failure to do so.• Ensuring all KPI’s and SLA’s consistently met or exceeded.• Keeping track of high priority incidents and owning them through to resolution.• Using knowledge, communication and incident history records to make appropriate investigations and escalations.• Ensuring the data in the IT service management tool is accurate, up to date and reflects what stage service requests and incidents are currently in.• Experience of using Active Directory for administering user accounts.• Extensive knowledge of Windows operating systems and Microsoft office products.• Re-building of PCs/Laptops when hardware issues arise, including installing and configuring operating systems.• Installations of other hardware such as routers and printers.

I joined the team in a part time position alongside being in full time education at Bridgwater & Taunton College. This role included stepping up as a supervisor when required, being responsible for managing the Rota’s within my team and training new members of staff.• Stock rotation and ordering new stock, while keeping on top of the general housekeeping and date checking.• Achieve personal sales targets and KPI’s, alongside supporting the store to achieve store targets, whilst keeping to SLA’s.• Manage customer complaints through to a satisfactory resolution, escalating issues to the store manager if necessary.• Assisted in attractively setting up store promotions and displays to drive sales.• Helping out covering in the other franchises inside the service station, which all have different POS systems and responsibilities.• Manage the checkout process including processing orders and refunds, while working in a busy, fast paced environment.• Assumed supervisor responsibilities by supervising a small team, delegating tasks and evaluating performance.

Working for a large motorway service station part time while attending college.• Supporting the Team Manager with responsibility for the customer experience throughout the sales order process• Processed cash and card transactions using a POS system in an efficient and timely manner.• Greeted customers and answered all questions about products, specialty items, promotions and combinations.