Jason Weistroffer Email & Phone Number

Budapest, Hu

Budapest, Hungary

- Manage all Product related Engineering requests in EMEA (Hardware, Supplies, Options ...)- Ownership of Customization and Repair activities of products with associated P&L - Evolution and transformation of Engineering team with relocation of roles across Europe to stick to production and outbound facilities-New Product Introduction EMEA full ownership

Budapest, Hungary

Responsible and Accountable for all BreakFix support operations in EMEA. - 60M$ yearly expenses management, investment and improvements. - Local team of 60 & outsourced 500+- Partnership with countries local Lexmark SD representation (Service Delivery Managers, HW specialists, Field Service Engineers…)- Overachieving targets : 95% Customer Satisfaction and 8% YoY budget savings Accountable and Responsible for Full scope from Contact to Resolution - Contact Centers- Work Orders administration- Service Partner contracts and management (Performance, Payments)- Business Solutions Dealers support on warranty claims, - Software and Solutions supportAdditional responsibilities in Digital Transformation for SD- CRM change implementation (Microsoft Dynamics 365)- DX with Process Automation and Analytics for Business Governance

Budapest, Hungary

Additional responsibility to previous role. After successfully implementing control and cost savings on warranty claims for Service Channel Parter (Authorized Service Providers) for EMEA with 1+M$ savings on yearly operational costs, I was offered to assume WorldWide Process Ownership for this Business Unit. Currently focused on implementing process documentation and alignement, creating cross teams community to support the Service Partners and yielding benefits in all geographies from EMEA initiated process and system improvements.

Budapest, Budapest, Hungary

Evolving from my previous position to gain increased functional responsibility scope with addition of Traditionnal Contracts and Indirect Channel Partners support to the Technical Support for EMEA.- Traditional contracts generate 25M$ yearly services revenues- Channel Partners support provides warranty support to an install base of 250K assets in EMEA for break/fix events70+ reports in Budapest SSC through 5 local managersOverall responsibility for OPEX costs as well as variable costs on centralized EMEA operational teams and partners

Budapest

In addition to my functional Technical Support role, I gained responsibilities to manage our local Services Operations Budapest team of around 150 employees through 9 managers reports. As part of a truly global matrix organisation, we are focusing on synchronizing all the different Business Units for the benefits of our SSC perfomance and our customers satisfaction. I am the representative of our extended Services Operations teams in our Site Director staff.This leadership role also involves growing our talents through people management and coaching as well as being part of site level decision for our local teams (e.g. Training and development plans, recruitment and attrition management, flexibility policies, ...) .

Budapest

As a senior manager, I am in charge of overseeing the entire technical support business unit for EMEA as well as lead the local Budapest Call To Resolution business operations.Including call centers management, dedicated Key Account support (printing management centers), technical knowledge base localization teams and Expert Software Solutions support.The scope represents 50M$ operations in Services and leading 100 people through several first line managers reporting to me.

Budapest

Driving a 10M$ Printing and Services Technical Support operation.90% Outsourced Operation over 4 locations to support 20+ countries and languages.Direct management for a team of 5 people to deliver consistant performances and process improvements over all supported marketsContribute to and Apply WW strategy to support Lexmark customers around the globe on common standards.Take part in growing overall Lexmark added value Services Revenue by providing top notch support and proactive management to our customers.

Budapest, Hungary

Lead EMEA Vendor Managers team (5 people) in accordance with WorldWide Directives, Internal Stake Holders and Customer requirements. Managing outsourced 8M$ yearly operationsImprove overall processes for EMEA Call Center activities jointly with other Services departmentsDirectly manage Daily Partner activities for France, Spain and Middle East Technical Support CenterKey Project : - Service Action Reduction : Improve remote Fix from call centers for Professionnal customer. Faster Resolution and reduced costs Vs onsite technician. Savings are 3M$/year - Inkjet Business Exit. Following decision to stop producing and selling Inkjet printers, define and apply strategy to smoothly exit business while keeping product support under reduced costs- End to End process review and gap closing.

Machining and assembly of automotive air conditioning parts(10M€ turnover/year, 45 employees)Production planning and improvements, 5S factory upgradeWork force managementPreventive and corrective maintenance planning and interventionProblem solving (Quality, Logistics, Finance), Interface between France (Management) and Hungary (Operations)Production unit relocation in France

Budapest, Hungary

Set up a full online product training curriculum for Lighting and Low Voltage electrical products. After having identified and analyzed the training needs of employees, 60 hours of E-learning have been developed by leading an offshore team in India.(1M$ project)

Mechanical Engineer, Ergonomics And Virtual Reality

Activities and Societies: Rugby Team member and active support Bar and Cafeteria logistics and Operations

Bacalauréat, Scientific Specialized In Physics