Operations Strategy Senior Manager
Greater Atlanta Area
Key Client Project Leadership• Led program delivery of a multi-year operational efficiency program driving over $1B in savings for client through a mix of operating model, process improvement, and technology implementation initiatives across all functions of the business, including call center operations, field force management, and strategic sourcing.• Designed a “Simplification Roadmap” across Sales, Marketing, and Customer Operations to allow client to improve revenue and customer… Show more Key Client Project Leadership• Led program delivery of a multi-year operational efficiency program driving over $1B in savings for client through a mix of operating model, process improvement, and technology implementation initiatives across all functions of the business, including call center operations, field force management, and strategic sourcing.• Designed a “Simplification Roadmap” across Sales, Marketing, and Customer Operations to allow client to improve revenue and customer satisfaction while streamlining operating costs.• Led the design and build of a new centralized Employee Service Center to support more efficient and effective HR Operations for an ~18,000 employee organization.Success Factors• Regularly managed performance of up to 20+ resources across multiple functional work streams.• Collaborated with executives across the client organization in order to define the strategic direction, identify and resolve risks, and measure progress and outcomes.• Utilized analytical approach to structuring opportunities prior to execution.• Managed both client business case and Accenture project financials to promote mutual success.• Managed messaging and content for promoting and communicating initiatives to Steering Committee and C-level executives.Internal Leadership• Commercial Operations Lead: Managed financial forecasting and reporting, contract management, compliance, and operations for a client account with annual sales and revenue exceeding $100M.• Atlanta Analyst Community Lead: Promote engagement, learning, and integration of new joiners.• Talent Lead: Lead annual performance management process for over 75 resources to manage talent and drive to fair outcomes. Show less