• Lead the commercial process for large, complex deals across our North America Strategy and Consulting portfolio, with a focus on how to form partnerships with clients to put fees at risk based on value outcomes to align program incentives

• Accenture Strategy's Value Management lead, focused on driving transformational programs with our Communications and Technology industry clients• Led Value Realization Office of a digital transformation program for a telecom provider to increase digital sales by 50%+ and enhance chat automation to cover 80%+ of potential interaction• Led program delivery of an operational efficiency program driving $100M+ in annual savings across field force, call center, service delivery… Show more • Accenture Strategy's Value Management lead, focused on driving transformational programs with our Communications and Technology industry clients• Led Value Realization Office of a digital transformation program for a telecom provider to increase digital sales by 50%+ and enhance chat automation to cover 80%+ of potential interaction• Led program delivery of an operational efficiency program driving $100M+ in annual savings across field force, call center, service delivery, maintenance, and network operations• Led Value Management Office for programs with a telecom provider to improve efficiency of partner incentive spend ($45M+ annual savings) and optimize retail workforce management ($40M+ annual savings) Show less

Key Client Project Leadership• Led program delivery of a multi-year operational efficiency program driving over $1B in savings for client through a mix of operating model, process improvement, and technology implementation initiatives across all functions of the business, including call center operations, field force management, and strategic sourcing.• Designed a “Simplification Roadmap” across Sales, Marketing, and Customer Operations to allow client to improve revenue and customer… Show more Key Client Project Leadership• Led program delivery of a multi-year operational efficiency program driving over $1B in savings for client through a mix of operating model, process improvement, and technology implementation initiatives across all functions of the business, including call center operations, field force management, and strategic sourcing.• Designed a “Simplification Roadmap” across Sales, Marketing, and Customer Operations to allow client to improve revenue and customer satisfaction while streamlining operating costs.• Led the design and build of a new centralized Employee Service Center to support more efficient and effective HR Operations for an ~18,000 employee organization.Success Factors• Regularly managed performance of up to 20+ resources across multiple functional work streams.• Collaborated with executives across the client organization in order to define the strategic direction, identify and resolve risks, and measure progress and outcomes.• Utilized analytical approach to structuring opportunities prior to execution.• Managed both client business case and Accenture project financials to promote mutual success.• Managed messaging and content for promoting and communicating initiatives to Steering Committee and C-level executives.Internal Leadership• Commercial Operations Lead: Managed financial forecasting and reporting, contract management, compliance, and operations for a client account with annual sales and revenue exceeding $100M.• Atlanta Analyst Community Lead: Promote engagement, learning, and integration of new joiners.• Talent Lead: Lead annual performance management process for over 75 resources to manage talent and drive to fair outcomes. Show less

• Managed a multi-year Supply Chain Transformation initiative with a major communications company to drive improved customer and boundary partner experience, as well as estimated savings exceeding $150M.• Directed a dispersed, cross-functional working team of over 40 client executives and consultants in implementing recommended solutions including regional distribution and testing operations, enhanced planning and coordinated purchasing processes, and transition to a center-led… Show more • Managed a multi-year Supply Chain Transformation initiative with a major communications company to drive improved customer and boundary partner experience, as well as estimated savings exceeding $150M.• Directed a dispersed, cross-functional working team of over 40 client executives and consultants in implementing recommended solutions including regional distribution and testing operations, enhanced planning and coordinated purchasing processes, and transition to a center-led organizational model.• Led the change management, organization design and implementation, and program communications. Show less

• Led identification, benefit quantification, and prioritization of distribution and inventory optimization opportunities for both a major pharmaceuticals manufacturer and a large chemicals company.• Created global supply chain process and workforce transformation roadmaps for multiple clients identifying process cycle time improvements, global organization structure changes, supporting infrastructure, and additional operational benefits to support overall transformation visions.•… Show more • Led identification, benefit quantification, and prioritization of distribution and inventory optimization opportunities for both a major pharmaceuticals manufacturer and a large chemicals company.• Created global supply chain process and workforce transformation roadmaps for multiple clients identifying process cycle time improvements, global organization structure changes, supporting infrastructure, and additional operational benefits to support overall transformation visions.• Led workshops and planning sessions to facilitate incorporation of executive feedback into organization transformation visions and application of best practices.• Developed cost to serve model for major beverage manufacturer to support improved efficiency of operations through application of a distributor and product segmentation model.• Oversaw project management, including development of work plans, financial and resource planning, resource supervision, and performance management. Show less

• Analyzed customer buying behavior and internal company operations to recommend changes to next-day delivery program in order to improve customer service levels.• Persuaded management team through presentations and informal discussion to adopt recommendations, and outlined plan for implementation within the Sales department.

• Initiated new business agreements and managed relationships with over 50 suppliers transacting on the company’s procurement software.• Improved efficiency of client deployment schedules and degree of overall client communication, resulting in a 75% increase in monthly supplier transaction fee revenue in first year.• Managed cross-functional teams to strategically assess and fulfill customer business needs through creation of custom purchasing and accounting integration solutions.

• Enhanced a major university’s applicant tracking, enrollment management, and real-time course registration processes through implementation of a suite of higher education applications.• Led the development of a custom enrollment application, from requirements gathering through deployment, dramatically improving administrators’ experiences with student enrollment.