As the Founder of reCycleBikes Inc., I lead a company dedicated to revolutionizing cycling through high-quality ebike conversion kits and services. I oversee all aspects of the business, from product sourcing to customer support and operations. My role involves guiding customers in selecting the right conversion kits, performing professional bike conversions, and ensuring top-notch service for regular bikes and ebikes. My mission is to simplify the transition to electric biking with high-quality conversion kits and expert support, enhancing the cycling experience for all.

Designing and delivering a portfolio of data products that support reporting and analysis of Alexa customer engagement

I am on an analytics team focused on improving customer engagement with Alexa by providing reporting, and analyzing defect metrics. Our team help key stakeholders make sense of the results to drive decisions and set and achieve metric target goals.Alexa is the AI virtual assistant built on Amazon cloud services which powers Echo devices.

o Technical consultant for various Business Intelligence applications and projects, including Oracle Essbase/Planning/Obiee,Tableau and Tableau Server.o Managed client expectations and coordinated production operations to ensure application outages are resolved in a timelymanner.o Team lead for Business Intelligence Reporting team.o Worked with end users and business analysts to gather requirements, provide estimates and prepare design specifications;conducted impact analysis and provided feedback on problems and recommended solutions.o Coordinated developers on multiple projects; leading and providing technical consultation.o Active member of department Social committees and CIBC Asian Employee Network; organized and coordinated events.

o Developed programs for CIBC Loan Approval and Servicing System (CLASS) and Loan Accounting System (LAS) batch processing using JCL, Easytrieve, ISPF and INSYNC.o Translate business requests into Easytrieve, JCL programs to create reports from extracted data on the mainframe application.o Document test plan covering all Unit Testing for developed program.o Working with team members, update application design documentation which covers business request, design implementations and other background information.

o Involved in test plans to execute, monitor and troubleshoot test caseso Developed automated test cases according to business regulations and customer requirementso As a team member, accurately analyze Automation Excalibur regression results and accurately log encountered stops and other problems during executiono Working with team members as well as outside team memberso Write new documentation as a guideline for current packages

o Provided tier 1 technical support for the current PC/LAN environmento Performed desktop management tasks, NT/2003 server operations and support, including troubleshooting and problem resolutiono Set up new users with login IDs, appropriate credentials and fresh production machine.o Assisted senior I.T. staff with design and implementation of new network topology

o Supervised and proctored student testso Tutored students in basic MS applicationso .Lab maintenance (hardware; some software)o Assisted in testing and development of new curriculum products