Proven leader with over 20 years of experience in digital product development, project management, customer acquisition, engagement, and retention. Successful track record leading multi-channel solutions for top brands. Problem solver. Relationship builder.Expertise...PROJECT/ACCOUNT MANAGEMENT: Project and Program Management, Client Relationship Management, Project Scoping, Contract Negotiation, Margin Management, Risk Planning and Mitigation, Agile, Scrum, SDLC, Waterfall, Solution / Approach DevelopmentPRODUCT DEVELOPMENT: Roadmap Development, User Research and Usability Testing, KPI Setting and Analysis, Feature Prioritization, Release Planning, Business Requirements, Stakeholder AlignmentGLOBAL OPERATIONS MANAGEMENT: Cross-office Organization, Process and Workflow Improvement, Tools Development, Outsourcing, Business Systems Development, Vendor Management, Contract Negotiations, Financial Management, Budgeting, Cost ControlORGANIZATIONAL MANAGEMENT: PMO Management, Department Management, Governance, Large Team Management, Change Agent/Management, Team Building, Mentoring, Staff Training and Development, Problem ResolutionCOMMUNICATIONS: C-Suite Relationship Management, Interpersonal Communications, Workshop Facilitation, Meeting Moderation, Presentation SkillsSPECIALTIES: Mobile, Responsive Design, Analytics, PMO, Product Development, Offshore Development, Microsoft Project / Excel / PowerPoint, User Centered Design, Video Production, Video Editing, eCommerce, CMS, CRM, SaaS, Social, Integrated Production, Internationalization and LocalizationVERTICAL EXPERIENCE INCLUDES: Automotive, Financial Services, Pharma, CPG, Telcom, Electronics, Media / Entertainment, Healthcare, Energy, Hospitality / Travel, Luxury, Apparel & Footwear
Listed skills include Digital Marketing, Mobile Applications, Project Management, User Experience, and 49 others.