Jaspal Kaur Email and Phone Number

• Assist with booking and coordinating logistics for multi-million dollar service deals. • Support Regional Operations’ America’s Service Escalations as a point of contact to drive high visibility escalated cases to resolution. • Manage reducing escalation backlog, driving Process, Policy, and People trending analysis, and improving deliverables from vendor teams. • As part of a Global RCS team effort, help impact customer experience by resolving challenging issues within the order… Show more • Assist with booking and coordinating logistics for multi-million dollar service deals. • Support Regional Operations’ America’s Service Escalations as a point of contact to drive high visibility escalated cases to resolution. • Manage reducing escalation backlog, driving Process, Policy, and People trending analysis, and improving deliverables from vendor teams. • As part of a Global RCS team effort, help impact customer experience by resolving challenging issues within the order management space. • Help manage bookings that are part of the commit process for Cisco and thus has an impact on company’s booking numbers.• Ensure that service is maintained by properly managing escalated cases and conduct strategic planning for large complex GSP deals.• Participate in GSP Transformation initiatives to help drive impact of tool and process changes on GSP business and engagement models. Show less