Jasper Williams Email and Phone Number

I created an Instagram to promote second hand shopping! I visit Op shops and second hand shops all over Australia and the world to show people the value of reusing, recycling and upcycling. We are committed to reducing the impact of fast fashion on the environment and promoting the practice of shopping sustainably. I grew my Instagram from nothing to over 15,000 followers in 6 months and hope to continue growth into the future.

I began Volunteering at Sacred Heart Mission in March 2020 after being stood down from my role at Crown Casino as an Area Manager. I became a volunteer for two main reasons. One was to give back to the community, help in any small way that i could to support a charity helping those who are struggling the most in our community. The second reason i started volunteering was to keep my customer service skills sharpened. The corner stone of most occupations is strong communication and customer service, so i wanted to make sure i was maintaining my skills for future employment opportunities.

Teaching confidence and skills to people of all ages wishing to learn the joys of skateboarding. Running private and group lessons, birthday parties, holiday programs and holiday camps.

- Creation of and presenting 4 hours training material to chosen staff from PowerPoint - Training staff in tailored 5 star customer service, teamwork and integrity - Checking for understanding and facilitating assessments for suitability - Reporting/recording performance in shared Excel spreadsheets

- Giving introduction presentation to potential candidates- Facilitating learning activities- Conducting job interviews with candidates- Contacting successful/unsuccessful candidates/booking pre-work physical testing- Assessing candidate's suitability to specific roles

• Customer Service: Appreciating the role that customers and patrons play in the business and ensuring that all decisions are made with these stakeholders to be considered. Working in an extremely diverse workplace I have been able to establish sound customer service practices whilst keeping in mind varying cultural and socio-economic related factors.• Dispute resolution: High level of dispute resolution finding the best outcomes with both the business and customer comfort in mind whilst also considering various regulatory and compliance requirements.• People management: Management of up to 7 direct reports through highly effective and transparent two-way communication whilst also ensuring that the customer experience and Crown’s service values are delivered by all dealers within my team. I have a highly developed personal leadership style refined through the Leadership Development Program and I am natural mentor and leader to those around me. I personally mentored Jenny Hwang multiple time service leader winner and Dealer of the Year 2019.• Compliance: Ensuring compliance requirements are met according to VCGLR guidelines through ongoing audits providing effective coaching, communication and potential retraining where expectations are not met.• High attention to detail: Monitoring patron levels and demands and increasing price points, table spreads and staffing games to maximise patron satisfaction and to capture peak patron activity.

Mentoring: Volunteered my own time to assist with new trainees in learning new and challenging Table Games. I worked alongside the trainers to help new Croupiers develop their technical skills as well as behavioural expectations in the business.• Frontline customer service: As a Croupier I was required to work rotating shifts of 8-10 hours across various hours of the 24 hour business whilst delivering consistent and outstanding customer service. This involves maintaining confidences as protected by the Privacy Act, dealing the various casino games in compliance with the Standard Operating Procedures as specified in the Casino Act. My day-to-day role involved dealing to patrons and ensuring they were enjoying their time at my table as well as communicating with management and peers to ensure the business was able to operate efficiently.