Jaspreet Singh Dhillon Email & Phone Number

Toronto, Ontario, Canada

• Placing orders for hardware requests for Canada wide Cash Money Branches, Call Centers, and corporate employees.• Imaging workstations for Cash Money Branches & Curo Corporate employees.• Imaging Loaner laptops, setting up user profile, Testing VPN & shipping them overnight for corporate users.• Imaging multiple devices at a same time using KVM Switch for Call center classes.• Applying diagnostic techniques and using remote access tools like Dameware & TeamViewer to identify and fix technical issues with software’s, hardware & network.• Installing, configuring, updating and maintaining Windows operating systems, applications, drivers and patches on various devices• Setting up Network printers using PowerShell Script for Cash Money Stores• Managing & updating printer firmware & agents software using Cloud Portal.• Generating FedEx & UPS labels and scheduling the pickup from Branches & Corporate employees for hardware returns.• Setting up Microsoft Authenticator for New Hires.• Handling New hire tickets from ordering equipment to shipping them to the users before there start date.• Supporting the users with Microsoft Outlook, Windows & other applications.• Follow-up with users until the issue were resolved.• Experienced in working on multiple IT Projects.• Ordering & activating new cellphones for Branch employees & corporate users from Rogers Portal.• Handling Rogers billing related issues & sudden cancellations for employees.• Ordering licenses for corporate employees for required software’s.• Managing the devices using Microsoft Intune & SCCM. • Adding the users to appropriate groups from Microsoft Intune, adding user computer to correct Active Directory OU`s, unlocking user accounts and Resetting user password.• Pushing the applications from the SCCM for Employees.

Mississauga, Ontario, Canada

• Worked on Laptop Replacement Project for 2 Month.• Imaged new laptops & replaced with the existing user laptop by scheduling time with the user.• Backing-up User data & copying the data to new laptop.• Installing Network Printers & Network Drives for the users. • Pushing the applications from the SCCM for corporate users.• Setting up Microsoft Outlook for users.• Unlocking & resetting the user AD accounts.• Shipping the hardware to remote users.

Mississauga, Ontario, Canada

• Promoted product functionality and solutions and driving product requirements • Support mobile devices in an enterprise environment through MDM Software• Experienced working with the engineering team, product data team, and internal product management on precise deliverables.• Experienced in Managing and handling Inventory using Inventory Management Software (INFLOW)• Managed LAN & WAN of the Company using Networking devices• Developed and Managing Web Portal for automating manual work• Creating and managing the Reports using Reporting Tools Like Power BI and Office 365• Providing Access to Users according to their position in the company• Testing and Managing Company Website• Tackles a queue of tickets that get submitted by users using Zendesk • Experienced in handling Windows and MAC OS technical Issues.• Experienced in handling desktop and laptop drivers and software issues remotely• Experienced in planning and coordinating product releases that involve multiple departments • Assisted IT and information system planning, execution, and management to improve operational effectiveness.• Administered and maintained anti-virus and anti-malware software on end-user computing devices to monitor alerts and review and resolve malware incidents.• Work in sprints with the team, and tracking them using JIRA• Experience with Gsuite to help administer users across the organization

Mississauga, Ontario, Canada

• Conducting Product Testing and Grading• Expert in Installing, Upgrading, Flashing Samsung, Google and Apple devices using various flashing tools (ODIN,3UTool, etc.)• Prioritized and organized tasks to efficiently accomplish service goals.• Continuously applied quality-improvement methodologies to improve work processes.• Record and Report Issues• Support Process Improvements• Provided quality support to ensure that products met quality standards and customer requirements.• Completed routine inspections of components and products to fulfill quality assurance requirements.• Assisted with correcting systemic problems to eliminate errors.

Toronto , Canada

• Review and analyze system specifications• Collaborated with QA Engineers to develop effective strategies and test plans• Executed test cases (manual or automated) and analyze results• Evaluated product code according to specifications• Migrated static websites to Content Management System• Created logs to document testing phases and defects• Reported bugs and errors to development teams• Help troubleshoot issues• Conduct post-release / post-implementation testing• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Chandigarh

• Designed, implemented, and managed websites using WordPress• Collaborated with members of a creative team• Created WordPress plug-ins and themes• Maintained well-documented, reusable, and transferrable code• Stay abreast of new developments in software, trends, and practices• Expertise in HTML5, CSS3, JavaScript, and jQuery• Experience with responsive and adaptive design• Experience using debugging tools such as Firebug and Chrome Inspector• Coding/software development and UI/UX design experience• Keen attention to detail

Pathankot

Chandigarh Area, India

Internship in Java Programming

Post Graduate Diploma In Mobile Application Design & Development, Information Technology

Master Of Computer Applications (Mca), Software Engineering

MCA(Hons.)

Bachelor Of Computer Application, Information Technology

Diploma In Computer Engineering, Computer Science

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