As a support technician I help installation of IT hardware and software. I also offer help and support – either on site or over telephone/internet. I am responsible for installation and maintenance of IT systems. As an IT support technician, it is my responsibility to talk to the clients to identify the exact nature of the complaint. I will then fix the complaint. I also install new equipments like printers and new software & operating systems. My duties can also include testing and servicing the systems in the IT infrastructure. I am also responsible for offering training to staff members/executives on usage of the computer systems.