Jaspreet Singh Bhasin Email & Phone Number

My skills : Proficient in fundamental cybersecurity principles and proficient in foundational networking concepts, I leverage tools like Kali/Parrot Linux, Wireshark, PowerShell, Nmap and Splunk to efficiently address issues.• With hands-on experience in virtual network management and a strong grasp of essential AWS

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  Technology Department - Customer Service Team Member

  Officeworks

  Nov 2010 - Present

  Consistently driving revenue at Officeworks by upselling and cross selling products and services to customers. Engage with them to understand their needs, offer an appropriate technology product and software advice to resolve their business IT issues such as cyber, networking, printers, computers and IOT devices. Achievements • Elevated Geeks2U service by offering tech product installation/setup, resulting in increased customer satisfaction.• Exceeded budget expectations by… Show more Consistently driving revenue at Officeworks by upselling and cross selling products and services to customers. Engage with them to understand their needs, offer an appropriate technology product and software advice to resolve their business IT issues such as cyber, networking, printers, computers and IOT devices. Achievements • Elevated Geeks2U service by offering tech product installation/setup, resulting in increased customer satisfaction.• Exceeded budget expectations by effectively promoting the launch of Geeks 2 U a third-party service, driving increased revenue.• Secured top regional position by consistently adding extended warranties, driving revenue growth.Accountabilities• Currently overseeing the tech department, managing the RLO/MRA process and efficiently handling returns of faulty products.• Mentoring and coaching team members to enhance their performance and expertise.• Conducting thorough downfill and gap scans to ensure accurate inventory management.• Organising the recycling of IT products to contribute to sustainability initiatives.• Providing expert technical advice to customers, ensuring optimal product selection and usage.• Demonstrating effective leadership in maintaining departmental operations while fostering team growth. Show less