Jaspreet Singh Khurana Email & Phone Number

Gurugram, Haryana, India

- Leading a team of 10 representatives while ensuring high service delivery and execution- Being a point of contact for stakeholders and for the team to handle queries throughout the day- Designed SLA’s, productivity metrics and quality KRAs for continuous improvement of team skills and performance- Implemented governance reports and frameworks, resulting in optimized processes for teams to reach required quality metrics- Preparing and presenting insights through performance reports and plan of action to the leadership on a weekly/fortnightly basis-Developing strong relationships with cross-functional teams like Sales, Revenue Ops, and Product Fulfilment

Noida, Uttar Pradesh, India

Managing a team and responsible for administrative functions such as rostering, work distribution and other daily operations.