• Ensure that all customers receive excellent service through direct salesmanship, and quick and courteous service• Maximize loss prevention through theft retail shrinkage• Prepare daily sales’ objectives report• Manage transactions with customers using cash registers• Handle merchandise returns and exchanges

• Supported the Market Development team in tasks such as market analysis, customer insight & email marketing• Generated reports using Salesforce, effectively communicating actionable insights to the team• Produced electronic direct mail (eDM) analytics reports for presentation to sales directors• Implemented and executed email marketing campaigns within Marketing Cloud• Performed HTML email programming, delivering dynamic and responsive email templates• Automated marketing processes by developing data workflows with KNIME Analytics Platform

• Written and designed content for various marketing medium, includes brochures and banners• Analyzed competing banks presence on social media to understand how Laurentian Bank differs• Presented all findings such as analysis, marketing ideas and reports to internal team for review• Written bilingual copy for internal newsletter and communications articles• Organized and coordinated marketing events, such as conferences and presentations• Collaborated with customer support teams to address customer inquiries related to marketing activities

• Provided account management and coordination of key customer accounts and contracts• Maintained client records and data integrity in the subscription management system in place• Established and maintained positive customer relationships to provide excellent service through emails• Provided customized reports and recommendations supporting ongoing business decisions

• Maintained speed and skill under stress serving large number of customers/days• Multitasked orders and served customers promptly• Collected cash or credit card payments from customers• Ensured swift communication between employees for proficient service