• Manage inventory and maintain accurate stock records with a 91.9% accuracy rate, resulting in improved order fulfillment and customer satisfaction.• Collaborate & communicate with cross-functional teams to streamline the warehouse operations team, reducing picking, & packing time by 12%.• Constantly improve a control system in a team, resulting in a 13% reduction in order errors and improving overall efficiency In Q2-23

• Maintained a customer satisfaction rate of 95% in the restaurant based on customer feedback surveys.• Demonstrated management skills, ensuring efficient order processing, and reducing customer wait times by 10%.• Received recognition for upselling efforts, achieving a 15% increase in average order value.• Fostered open communication within the team & the clients ensuring smooth coordination to meet operational goals.• Conducted training sessions for new team members, to deliver exceptional customer service.

• Resolved service-related issues with a first-call resolution rate of 85%, exceeding the department's average by 10%.• Managed multitasking under time-sensitive deadlines by working with various business areas.• Handled a high volume of calls and emails, consistently meeting or exceeding daily productivity targets by handlingtransactions, activities, and product features.• Demonstrated strong product knowledge, resulting in a 10% reduction in customer escalations to supervisors.• Utilized CRM software to maintain, accurate and up-to-date customer records, ensuring seamless informationretrieval for future interactions.• Executed communication skills to communicate unusual or complex content in an efficient & polite manner.• Achieved employee of the month recognition for the consistently and compassionately superior customer experience