IT graduate of Computer Networks and Security at L'Institut supérieur d'informatique (ISI), Montreal. Hands-on skills to operate, maintain the use of LANs and WANs, mainframe networks, hardware, software, firewalls, servers and related computer equipment. Abilities to monitor, troubleshoot and optimize network connectivity and performance. Outstanding Communication skills, capable of explaining complex software issues in easy-to-understand terms. Recognized for ability to develop strong relationships, plan strategically, organized, team-worker, leading others and able to do a variety of tasks.