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Over 18 years of experience managing P&L business operations, from Consumer to Small and Large Business Contact Centres, leading teams to deliver on business priorities. Principled in team effectiveness and impactful coaching, promoting operational excellence through a well-defined business strategy.Followed with 16+ years of experience in Talent Management, developing and executing on learning strategies to support E2E business transformations. Leading a team of Senior Learning Solution Architects, accountable across TDs global footprint to accelerate our business segments in bridging skills/capability gaps, focusing on emerging skills. Award wining L&D leader, recipient of multiple Brandon Hall Gold Awards in the HCM Excellence in Leadership, Coaching, Transformation and Blended Learning categories for creating E2E learning strategies promoting people management and coaching skill development, as well as 2021 ICF Coaching Impact Award.
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RetiredSelf-EmployedToronto, On, Ca
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Associate Vice President - Enterprise Learning Strategy + Enterprise FacilitationTd Aug 2019 - PresentToronto, Ontario, CanadaCurrently leading a team of strategic Learning Solution Architects (Consultants) accountable for the development of Enterprise learning and development strategies that target long term, multi-year E2E business transformations and optimize colleague performance. In addition, have accountability to also lead the Enterprise facilitation team, who deliver training Bank-wide, from Executive top talent programs to high volume contact centre and branch training. Since joining TD in 2016, has held progressive roles in leading teams of Learning Architects to build talent and learning strategies for TD's Business Lines. In 2019, spearheaded an enterprise-wide program, Digital Literacy @ TD, extending to 90, 000+ colleagues through a multi-modal blended approach, promoting curiosity in learning, and shifting mindsets with a focus on the future of the bank. Over the 8 year tenure, has won multiple reputable awards from Brandon Hall, ICF, and ATD in several categories from Development of Coaching, Learning Transformation Strategies, Video Learning, People Leadership on-boarding.Most recently, F23 launched the first 3D VR immersive learning experience for Branch Banking colleagues to increase early confidence in role.Over 20 years of experience in diversified industries leading business operations from Consumer to large business Contact Centers, supporting teams deliver on business priorities. She is principled in team effectiveness and impactful coaching, promoting operational excellence through a well-defined business strategy. Holds a certification in Coaching, and has led multiple teams through organizational change. -
Senior Manager, Talent Learning Strategy, North American Phone ChannelTd Feb 2016 - Aug 2019Hq Toronto, OntarioWith the leadership of the North American Phone Channel Learning Strategy I will be focused on delivering standardized learning on-boarding programs that can be digested/facilitated in a variety of different modalities to produce speed to proficiency, as well as developing a sustainment roadmap for post on-boarding learning. Alongside this, I am responsible for developing the learning strategy for front-line leadership capability that focuses on coaching, achieving business results, and building an engaging employee environment.
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Director, Sales & Service Training Delivery, Od & LearningRogers Communications Oct 2013 - Feb 2016Toronto, Canada AreaThe Delivery team is accountable for providing the learning solution to the business and the learners based on organizational priority and on-going learning needs as identified and signed-off by the client through the Learning Business Management process. As well, our team provides national consistency by facilitating the curriculum outlined by the Program Management team, while providing regional nuances as required. Several disciplines are delivered through our teams including systems and service training for new hire and cross-training, field and technical training, sales training for consumer and business, onboarding and leadership. -
Senior Manager, National Service & Delivery, Learning & EnablementRogers Communications Feb 2012 - Oct 2013Toronto, On
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Manager, Intensive Coaching Unit, Learning & EnablementRogers Communications Feb 2009 - Feb 2012North York, Ontario, CanadaThe Intensive Coaching Unit (ICU) provides a supportive learning environment that enables newly hired Customer Support Consultants (CSC) to apply the knowledge and skills learnt during the in-class portion of the on-boarding, prior to transitioning into the call centre. Training Support Consultants (TSC) work with the CSC's to provide dedicated support with a ratio of 1:10 and provide coaching through a structured curriculum that includes off-line coaching, practice application activities, with a focus on meeting set targets.
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Senior Manager, Major, Wholesale And Small Business AccountsSprint Canada Sep 1998 - Mar 2004Toronto, Canada Area
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Jas Sidhu Education Details
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Acton College Of Higher EducationPublic Relations -
Acton College Of Higher Education
Frequently Asked Questions about Jas Sidhu
What company does Jas Sidhu work for?
Jas Sidhu works for Self-Employed
What is Jas Sidhu's role at the current company?
Jas Sidhu's current role is Retired.
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Jas Sidhu's email address is ja****@****ers.com
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Jas Sidhu's direct phone number is +164720*****
What schools did Jas Sidhu attend?
Jas Sidhu attended Acton College Of Higher Education, Acton College Of Higher Education.
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Jas Sidhu has skills like Call Center, Telecommunications, Customer Experience, Vendor Management, Coaching, Wireless, Team Leadership, Customer Satisfaction, Cross Functional Team Leadership, Voip, Team Management, Mobile Devices.
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Jas Sidhu's colleagues are Nichole M Loiacono, Faye Guo, Md Ashfaque Abdullah, Kate Sornsingchai, Adam Roth, Kristen Shaw, Dorothy A. Herrera.
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