Director
Current• Successfully managing multiple product teams in the design, development, testing and implementation of high value enhancements utilizing detailed requirements documentation, timelines, and procedures to ensure adherence to timeline and budgets. • Coordinated with State of Indiana stakeholders, product owners and business analysts as well as multiple scrum teams to design, implement, test, and enhance functionality for Indiana residents to upload documents via their Benefits Portal account.• Partnered with other State of Indiana vendors to upgrade the current document capture system to a supported version of the software, ensure documents sent in by Indiana Residents were processed and delivered quickly and additionally save the State of Indiana costs associated with the unsupported older version of the software.• Perform monthly analysis of statistical data to ensure proper billing by 3rd party vendors, saving the State of Indiana on processing costs monthly.• Facilitated the transition of Production Support from the development team to a specialized Operations team, ensuring a more efficient and streamlined approach to solving end users’ concerns.• Collaborating with cross-functional State of Indiana partners, planned and executed the rollout of 7 new Falcon V+ OPEX Scanners, an integral piece to the submission of documents needed in the process of requesting and provisioning benefits for Indiana residents in need of support.• Coach employees in company values and standards through regular check-ins and open communication with the team.• Formed KPIs to gauge individual and group progress toward the overall business goals.• Presented an informational session for Woman in Tech to support and encourage woman entering the technology field.