Brian Massey Email & Phone Number

I am an accomplished Technical Delivery Manager with a strong technical background over 25 years of IT industry experience and a history of consistent service delivery with outstanding results. At all times, I exceed both company and client expectations in high-pressure, fast-paced environments. I am successful in training and supervising technical teams, managing vendor and contractor relationships, recommending product/service enhancements, and collaborating with senior leadership to ensure functionality, high availability and continuous improvement of all client services with expert performance in customer relationship management. I am client-focused, adaptable, thoughtful and a decisive leader with impeccable business communication skills. I possess strong technical, interpersonal, critical thinking, relationship management, team training, and management competencies, able to quickly resolve complex technical issues, manage multiple concurrent projects/priorities, and drive process efficiency improvements. My skills include : IT Service Delivery Management (ITIL Certified), Facility Management, Operations Management, Crisis Management, Team Leadership, Vendor Relations, Data Center Management, Business Continuity, Quality Management (ISO 9001:2000), Network Engineering, Cloud Computing (Amazon Web Services), Disaster Recovery, Continuous Improvement, Project Management, Team Leadership, IT Troubleshooting, Training, Customer Service, Client Relations, Amazon Connect Contact Center Administration, Cisco WebEx Contact Center Administration, Sangoma/FreePBX Administration, Intelliquent Administration and Avaya VoIP Administration.

Listed skills include Business Analysis, Itil, Data Center, Telecommunications, and 20 others.

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