Brian Massey Email & Phone Number

Noblesville, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Worked directly with clients to plan testing events and support all testing and disaster declaration events while addressing all inquiries/concerns regarding the services provided. Provided business continuity improvement recommendations, often upselling/enhancing services to my clients. • Promoted in 2011 to current team leadership position, responsible for facilities management, customer support, team oversight, vendor relationship management, crisis management, IT troubleshooting, and more:−Serve as Primary Voice technical Lead for Mobile Services Team (VoIP). −Train team and other Site Managers on various platforms/technologies/products.−Report to−and collaborate with−Senior Regional Director (East Coast). Frequent travel (50%-60%). • Managed Huntersville, NC, Indianapolis, IN datacenters/facilities (both are 15K sq. ft.); remotely managed 10K sq. ft. Herndon, VA facility until 2016. Recommended and coordinated facility upgrades/improvements and managed critical infrastructure (UPS, Generator, HVAC) • Ensured timely project milestones and preventative maintenance, remotely managing local contractors. • Worked in cooperation with facility management peers throughout the U.S. and Canada; informed them of new processes & procedures. Served as primary point-of-contact to senior management. • Successfully configured and troubleshot site equipment to customer specifications; includes Cisco Routers, ASA Firewall and Catalyst Switches, Intel Servers, HP and Dell Workstations, Windows XP/7/10 and Windows Servers. • Earlier career responsibilities included managing and supporting the company’s Georgia facility.

Holbrook, Ny

Responsibilities were diverse and concurrent; built/maintained servers, workstations and networks for large Aerospace clients such as Raytheon and Lockheed Martin. Ensured outstanding customers service, procured and upsold electronic components, and collaborated with cross-functional employees to facilitate business goals. Negotiated vendor contracts.