Traci Mcdaniel Email & Phone Number

Indiana, United States

• Application Services Support SpecialistNovember 2022 - Present
• Apply broad technical background to operate several critical technology areas.
• Delivering reactive and proactive support activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Gathering and assessing customer needs.
• Business, technical, or functional knowledge at a high level plus administrative or operations knowledge.
• Operating, managing, and administering production applications while following documented policies and SOP.

Indianapolis, Indiana Area

* Manage assigned customers and make sure that all services meet customer expectations.* Responsible for customer deliverables including reports, projects and daily tasks. * Utilize third-party web base applications to provide updates for the customers.* Ensure service call completion is within the customer contract guidelines and also invoices are.

Indianapolis, Indiana Area

Maintenance/Tuning:* Served as a DBA Lead for a large federal contractor in support of 20 mission critical instances, including Transactional, Web-Facing and a Data Warehouse implementations.* Configured databases to comply with NIST directives and DISA STIG regulations. Also, prepared for and participated in several federal audits, including 912, FISMA.

* Supervised a team that collected, organized and analyzed data from a variety of sources for the purpose of maintaining sales contracts in our proprietary software* Collaborated with programmers to suggest system modifications for contract processing software for the purpose of delivering system enhancements * Assisted in documenting job functions and.

* Acted as a liaison between corporate office, internal/external customers, vendors and field* Assisted with job production and training of new associates * Managed corporate bidding by creating, defining and prioritizing the list of branch projects