Jamahl Sturdivant Email & Phone Number

Department Of State

Windows Server 2008 R2Citrix XenApp 6.5VMWare VSphere 5.xNetApp Snap ProtectPKIActive DirectoryGroup Policy

▪ Performed mid-level server/user configuration via Active Directory on DOS network with over 30,000 users across 13 domains▪ Granted users Blackberry and VPN permissions via use of security groups▪ Performed remote and onsite tier 2/3 support for Microsoft server 2003/2008 R2, BES, Citrix XenApp 6, 6.5, Citrix XenDesktop 5, VMware ESXi 5.1, Juniper VPNs, Firewall/proxy, enterprise networks and Active Directory integration▪ Published custom applications to XenApp user desktop VDIs▪ Reset user passwords, updated account information and set default home folders in Active Directory▪ Performed tier 2/3 technical support on Blackberry, Citrix and loaner laptops for DOS users domestically and internationally▪ Provided administrator for smartphone and tablets (BB, iOS devices)▪ Utilized monitoring tools such as Zenprise, EG, SCOM, Netscaler for alerts to proactively respond, analyze and troubleshoot to avoid potential incidents that may cause system/network backlogs▪ Monitored and maintained Citrix infrastructure via Citrix Delivery Console, BES and loaner laptops▪ Monitored and tracked incidents and trouble calls via Remedy ticketing system▪ Managed, configured and issued RSA hard and soft tokens

▪ Operate broadcast console▪ Read and follow game format log and play the correct spots and station ID’s at the appropriate times▪ Operate faders and monitor game audio levels, log significant events during the broadcast and segue between games▪ Log and update Program Associated Data (PAD) with significant events during the broadcast and segue between games

▪ Provide full technical/applications/blackberry support via phone, email, remote software and in person in a fast paced, high demand financial environment for 400+ users▪ Led the automated conversion from Office 2003 to 2007 for 300+ users▪ Create and push software packages via SCCM and Altiris▪ Develop DOS batch scripts to streamline remote software delivery process▪ Generate weekly reports in SCCM and Altiris▪ Administer Symantec Endpoint Protection to eradicate viruses, trojans, rootkits and trojans▪ Create and edit firewall policies▪ Troubleshoot and support Blackberry handheld devices from 6210 to 9700▪ Provision accounts and perform administration for Blackberries on BES/Blackberry Manager▪ Restore, create and deploy computer images with Symantec Ghost▪ User account administration in Active Directory▪ Extensive Microsoft Office 2003 and 2007 application support (Word, Excel, PowerPoint)▪ Maintain excellent relationship with end users ▪ Develop and maintain instructional documentation▪ Deliver IT orientation on a weekly basis for new hires▪ Setup Audio/Visual equipment for meetings and conference calls▪ Troubleshoot printer and copier problems. Make calls for vendor support when necessary▪ Magic ticketing system

Bachelor Of Science (B.S.), Information Systems

Information Systems, Information Systems