As an experienced Application Support Engineer, I specialize in providing L3 support for critical production systems, ensuring high availability and performance through proactive monitoring and troubleshooting. My expertise spans across various tools and technologies, including ServiceNow for incident management, AppDynamics for performance monitoring, and Splunk for log analysis.I have a strong background in API testing using SOAP UI and Postman, and I am proficient in managing project tasks and issues with Jira. My experience with AWS services allows me to deploy, monitor, and scale applications in a cloud environment, ensuring robust infrastructure management. Additionally, I have implemented and maintained Grafana dashboards to visualize key metrics and monitor system health.I am adept at troubleshooting and resolving application issues, automating repetitive tasks to improve efficiency, and documenting procedures to create a comprehensive knowledge base. My collaborative approach has enabled me to work effectively with cross-functional teams, including Site Reliability, Database, QA, and Development, to ensure smooth operations and timely issue resolution.With a commitment to continuous improvement, I have enhanced monitoring and alerting systems to detect and resolve potential issues early. I also take pride in mentoring junior engineers, sharing knowledge and best practices to foster a culture of excellence in support operations.