Jaswinder Kaur

Jaswinder Kaur Email and Phone Number

Workforce and Reporting Analyst
Jaswinder Kaur's Location
Melbourne, Victoria, Australia, Australia
About Jaswinder Kaur

As a dynamic and highly motivated graduate in Master of Technology, with specializing in enterprise system and business analytics, I can implement my practical experience using analytical and non- analytical and non-analytical tools including SAP, Salesforce, Avaya, Siebel, BAT, Net maps, Citrix, Twingo, Microsoft Azure, CRM, Power BI, Tableau and JIRA.I carry demonstrated history of working in the Customer Service, software development and logistics also, skilled in Computer Networking, IT Troubleshooting, MS Azure, Microsoft Office 365 along with Team Building, Public Speaking, SQL, Microsoft PowerPoint, and Project Planning.Also, I possess following SFIA skills related to my educational background and work experience: • Customer Service Support (CSMG) Level 4• Data Visualization (VISL) Level 4• Business Situation Analysis (BUSA) Level 3• Requirements definition and management (REQM) Level 3• Stakeholder Relationship Management (RLMT) Level 4I present wide range of technical skills blended with strong communication and analytical expertise achieved through my workplace experience. I believe in never stop learning and transferring gained knowledge into practicality is a key to success. I am dedicated and hard-working individual with proven skills in managing tasks to accomplish operational goals.

Jaswinder Kaur's Current Company Details

Workforce and Reporting Analyst
Jaswinder Kaur Work Experience Details
  • Probe Cx
    Workforce And Reporting Analyst
    Probe Cx Nov 2022 - Oct 2024
    Melbourne, Victoria, Australia
    View
  • Tech Mahindra
    Customer Support Associate Level 1
    Tech Mahindra Feb 2022 - Oct 2022
    Melbourne, Victoria, Australia
    View
  • Startek Australia
    Customer Service Consultant
    Startek Australia Sep 2021 - Dec 2021
    Melbourne, Victoria, Australia
    Process Name: Startrack Logistics and FreightResponsibilities:• Maintaining customer record of interaction confidentially via secure platform i.e., Salesforce, Peoplesoft and CRM.• Handled 50+ customer calls per shift regarding order tracking, pickup bookings, Track, and trace process.• Listening to customer concerns and responding accordingly.• Engagement of stakeholders at all phases of the process along with managing the average call handling time.• Salesforce intervention required to update client details.• Providing information about company’s product and services to customer.
    View
  • Brosis Technologies
    Business Analyst Project Lead (Intern)
    Brosis Technologies Apr 2021 - Jun 2021
    Melbourne, Victoria, Australia
    While working as a Project Leader and Business Analyst, we have to develop a OTT platform. I had following responsibilities:-> Involved in organizing and planning of available resources.-> Created reports involving client requirements and user stories.-> Allocated duties and tasks amongst the team members.-> Planned to meet the deadlines on time.-> Used Trello to create reminders for website development tasks.-> Worked on feedbacks given by client.-> Negotiated on the tasks lists
  • Wise Nybble Technlogy
    Software Engineer / System Administrator
    Wise Nybble Technlogy Mar 2018 - Feb 2019
    New Delhi, Delhi, India
    -> Identified client requirements and elaborated about our products.-> Negotiated with clients and business partners.-> Investigated and resolved complex issues by designing processes for complex activities.-> Analyzed and selected appropriate tools, applications, and standards for business process model creation.-> Presented complicated in simpler terms to both technical and non-technical audiences.-> Maintained awareness of developing technologies and their application.

Jaswinder Kaur Education Details

Frequently Asked Questions about Jaswinder Kaur

What is Jaswinder Kaur's role at the current company?

Jaswinder Kaur's current role is Workforce and Reporting Analyst.

What schools did Jaswinder Kaur attend?

Jaswinder Kaur attended Federation University Australia, Performance Education, Guru Gobind Singh Indraprastha University.

Not the Jaswinder Kaur you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.