Jatin Kumar Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Customer Experience Team Lead | Driving Exceptional Service & Building Strong Customer RelationshipsPassionate and results-driven professional with 1 Year of experience leading dynamic teams to deliver outstanding customer experiences. Skilled in implementing innovative strategies, streamlining processes, and fostering a customer-centric culture to enhance satisfaction and loyalty.As a team lead, I excel in coaching and motivating team members, leveraging data-driven insights to optimize performance, and collaborating across departments to address customer needs. Adept at balancing operational efficiency with personalized service to ensure every customer interaction adds value.Key Expertise:• Customer Experience Management• Team Leadership & Mentorship• Performance Analysis & Improvement• Process Optimization• Conflict Resolution & Problem-SolvingI'm committed to creating memorable experiences that strengthen brand reputation and drive business growth. Open to connecting with like-minded professionals who share a passion for elevating customer service standards.

Gurugram, Haryana, India

Airtel B2B || L1 Team tech || Solving Tech Challenges in Airtel works || Pan IndiaPassionate about technology and delivering seamless support, I specialize in diagnosing, troubleshooting, and resolving technical issues to ensure smooth operations for users and organizations. With a commitment to exceptional customer service, I bridge the gap between complex tech and user-friendly solutions.What I Do Best:Technical Troubleshooting: Quickly identify and resolve, software bugs , error or network issues.Customer-Centric Support: Provide clear, empathetic guidance to customers, ensuring their satisfaction and confidence.Proactive Solutions: Anticipate and address potential challenges to minimize downtime.Collaboration: Work closely with internal teams to improve systems and processes.Knowledge Sharing: Create and maintain documentation to empower users and streamline future support.Why It Matters:I believe that technology should empower, not frustrate. My goal is to ensure users feel supported, systems run smoothly, and technical issues are solved efficiently.Looking to connect with forward-thinking professionals and organizations that value reliability, innovation, and customer satisfaction in tech support.#TechSupport #ProblemSolver

Delhi, India

I'm worked as a Debt Recovery Agent in CITI Collection India private limited (Credit Card)Job Description:In this profile we have to update to customer about his/her card payment which is pending from last fue months and ask to pay before due to avoid any (LPC) As Debt Recovery Agent maintain all the data and with proper call remark Negotiate repayment plans while maintaining professionalism and empathy.Provide accurate account information and document interactions.Meet daily targets and contribute to team goals.