Anthony Trivetti-Salvat Email & Phone Number

Miami, Florida, Us

• As Tech Hub Manager, provide onsite and remote technical support for global end-users via Service Now, Slack, WebEx, Zoom, e-mails and in-person• As an Okta admin, import employee profile data from Workday to create employee accounts, provision Yubikeys, provide QR codes to enroll BYODs, assist and troubleshoot account impediments.* In MS Exchange, my expertise includes configuring mailboxes, managing distribution groups, implementing security protocols, and troubleshooting email-related issues.• Skilled in utilizing JAMF to streamline Apple device management (Plan-Do-Check-Adjust cycle—continuous improvement cycle—increased flow throughput while eliminating defects.o deploying, configuring, and maintaining macOS and iOS devices within enterprise environments.o automated software updates, device inventory management, and pre-stage enrollments• As Scrum Master, taught and implemented Scrum and Kanban practices to Anaplan Global IT Support team to add governance and consistent process standards to the organization which resulted in radical transparency for leadership and an escalation path for impediments. o Facilitated Daily Stand-ups and stand-ups for cross-team projects to ensure alignment on priorities and to quickly address impediments o Facilitated recurring team Retrospectives and end of project Retrospectives which included all cross-team members as part of our culture of continuous improvement o Accountable for maintaining a clean, prioritized, up-to-date backlog in ServiceNow• Provide audio and video conference meeting support and executive meeting support for their Cisco WebEx & Zoom meetings, webinars, and conferences• Foster an environment of psychological safety through empathy, kindness, approachability, and trust. Optimism from the perspective of helping lets co-workers know they are receiving the best possible employee experience.

• Key organizer creating a detailed, three-day deployment plan and project schedule for the deployment of 500 laptops • Co-managed the deployment of 500 laptops to all Relypsa employees which required migrating them to Windows 10• Used USMT (along with a robust PowerShell script) to migrate users’ data from old laptop to the new one• Provided end-user support to resolve technical issues and provide technical assistance for all in-house employees and those travelling abroad• Quality checked all newly provisioned hardware to ensure all required software was present and functioned normally• Used IBM MaaS360 for mobile device management for the BYOD program• Supported Apple Devices (iPhone & iPad)• MDM (Mobile Device Management) Coordinator for MS Exchange Migration.• Proposed technical solutions for clients’ unique configuration needs• Provided remote support through all communications choices• Provided training seminars to entire company on the use of newly deployed hardware and software.• Used Active Directory for account management

Bonn, De

• Configured, deployed, maintained, troubleshooted: multiple systems, PC workstations, laptops, printers, mobile devices, VOIP telephones, and other computer peripherals• Provided A/V conference meeting support for Skype for Business, Zoom, and Avaya conferencing equipment and services• Provided end-user support in-person and remotely to resolve technical issues and provide technical assistance for all in-house employees and those in North & South America• Set up new hires which included provisioning equipment and appropriate access to the company’s worldwide network• Assisted in Company's expansion and networking buildout• Maintenance of the business software applications (Stata, Lighthouse, Qualtrics, MS Office 365)• Maintained and administered accounts on our data analysis server via Windows Server 2012 • Ensured user accounts were compliant with standards and best practices• Analyzed trends of ticket resolutions for opportunities to prevent future problems• Utilized various additional systems:• ShoreTel Director • Empirum • ERAS • Remote Control Master

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment in a local and remote environment• Work in extremely diverse industries (Biotech, Aviation, Non-Profit, Real Estate, Legal)• Provide outstanding customer service as well as excellent interpersonal and communications skills• Troubleshoot user issues with: ----Windows 7/8/10 ----Office 365* User setup and administration of: ---- Shoretel ---- Avaya Phone • Use Bomgar, and TeamViewer for remote sessions with client base when need be• Onboard new employees• Re-image PCs and Macs for new clients on a daily basis• Perform weekly data backups• Setup of conference room audio visual facilities ----Polycom Videoconferencing ----WebEx ----Citrix GoToMeeting• Perform installations and maintenance of printers, copiers, faxes and computer peripherals.• Successfully led test efforts of new hardware and software in extremely fast-paced, constantly changing environment. • Installed and maintained Enterprise software: ----Microsoft Windows ----Microsoft Office ----MacOSX ----Adobe Acrobat, CC ----Cisco ----Manage software licensing and create policies and procedures for upgrades• Ensure that desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Key Responsibilities• Research and recommend all new technologies and upgrades• Onboarding new employees.• Perform Tier 1-2 level hardware and software repairs & upgrades• Troubleshoot, analyze, and isolate problems reported by users.• Maintain company's Wi-Fi & LAN infrastructure• Maintain network settings on local machines and BYOD, such as Wi-Fi, drivers, printers, and email • Create and monitor daily automated backups of required file systems and system data are to cloud-based repositories.Accomplishments• Moved the company to a SaaS model saving the company 91.6% of the original cost for licensing alone. SaaS model also included cloud-storage which was an additional savings.

Instructor, Computer Support Specialist and Systems Administrator July 2008 - 2017Houston’s Training & Education Center Houston, TexasKey ResponsibilitiesInstructor• Teach courses on:o Intro to Computerso CompTIA Strata IT fundamentalso CompTIA A+ 220-901 / 220-902o CompTIA Network + N10-006o UKI Social Media Security Professional o Computer Applications such as MS Officeo Computer User SupportSystems Administrator• Troubleshoot, analyze, and isolate problems reported by users.• Make recommendations for future upgrades• Evaluate and modify system's performance• Perform Tier 1-2 level hardware and software repairs & upgrades• Maintain company's Wi-Fi & LAN infrastructure• Maintain network settings on local machines and BYOD, such as Wi-Fi, drivers, printers, and email • Create and monitor daily automated backups of required file systems and system data are to cloud-based repositories.• Create, change, and delete user accounts per request.• Re-image local machinesAccomplishments• Most Satisfying Project. Designed 11-month course to train students for first Help Desk role which has had a 17% higher completion rate than our school average and a 78% placement rate within 30 days of completion.• Developed a WHAT-WHY-HOW method of learning to develop of PC/Network hardware & software that showed success with a class grade average increase of 11 points over the first six months.

Communication And Media Studies

Ceritifaction, Computer Software And Media Applications