Anthony Trivetti-Salvat Email & Phone Number

Miami, Florida, US

• As Tech Hub Manager, provide onsite and remote technical support for global end-users via Service Now, Slack, WebEx, Zoom, e-mails and in-person
• As an Okta admin, import employee profile data from Workday to create employee accounts, provision Yubikeys, provide QR codes to enroll BYODs, assist and troubleshoot account impediments.* In MS Exchange, my expertise.
• Skilled in utilizing JAMF to streamline Apple device management (Plan-Do-Check-Adjust cycle—continuous improvement cycle—increased flow throughput while eliminating defects.o deploying, configuring, and maintaining.
• As Scrum Master, taught and implemented Scrum and Kanban practices to Anaplan Global IT Support team to add governance and consistent process standards to the organization which resulted in radical transparency for.
• Provide audio and video conference meeting support and executive meeting support for their Cisco WebEx & Zoom meetings, webinars, and conferences
• Foster an environment of psychological safety through empathy, kindness, approachability, and trust. Optimism from the perspective of helping lets co-workers know they are receiving the best possible employee experience.

• Key organizer creating a detailed, three-day deployment plan and project schedule for the deployment of 500 laptops
• Co-managed the deployment of 500 laptops to all Relypsa employees which required migrating them to Windows 10
• Used USMT (along with a robust PowerShell script) to migrate users’ data from old laptop to the new one
• Provided end-user support to resolve technical issues and provide technical assistance for all in-house employees and those travelling abroad
• Quality checked all newly provisioned hardware to ensure all required software was present and functioned normally
• Used IBM MaaS360 for mobile device management for the BYOD program

Bonn, DE

• Configured, deployed, maintained, troubleshooted: multiple systems, PC workstations, laptops, printers, mobile devices, VOIP telephones, and other computer peripherals
• Provided A/V conference meeting support for Skype for Business, Zoom, and Avaya conferencing equipment and services
• Provided end-user support in-person and remotely to resolve technical issues and provide technical assistance for all in-house employees and those in North & South America
• Set up new hires which included provisioning equipment and appropriate access to the company’s worldwide network
• Assisted in Company's expansion and networking buildout
• Maintenance of the business software applications (Stata, Lighthouse, Qualtrics, MS Office 365)

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment in a local and remote environment
• Work in extremely diverse industries (Biotech, Aviation, Non-Profit, Real Estate, Legal)
• Provide outstanding customer service as well as excellent interpersonal and communications skills
• Troubleshoot user issues with: ----Windows 7/8/10 ----Office 365* User setup and administration of: ---- Shoretel ---- Avaya Phone
• Use Bomgar, and TeamViewer for remote sessions with client base when need be
• Onboard new employees

• Key Responsibilities
• Research and recommend all new technologies and upgrades
• Onboarding new employees.
• Perform Tier 1-2 level hardware and software repairs & upgrades
• Troubleshoot, analyze, and isolate problems reported by users.
• Maintain company's Wi-Fi & LAN infrastructure

• Instructor, Computer Support Specialist and Systems Administrator July 2008 - 2017Houston’s Training & Education Center Houston, TexasKey ResponsibilitiesInstructor
• Teach courses on:o Intro to Computerso CompTIA Strata IT fundamentalso CompTIA A+ 220-901 / 220-902o CompTIA Network + N10-006o UKI Social Media Security Professional o Computer Applications such as MS Officeo Computer.
• Troubleshoot, analyze, and isolate problems reported by users.
• Make recommendations for future upgrades
• Evaluate and modify system's performance
• Perform Tier 1-2 level hardware and software repairs & upgrades

Communication And Media Studies

Ceritifaction, Computer Software And Media Applications