John Austin Email & Phone Number

New York, Ny, Us

Lawrence Township, Nj, Us

• Provided expertise on data infrastructure and business capabilities for site project rollouts, ensuring compliance with global data standards at Bristol Myers Squibb.• Led SAP ERP implementation with supply chain master data management team, achieving seamless integration of data systems and improving operational efficiency.• Managed cross-site collaboration for efficient data management processes, coordinating testing of master data to meet business requirements.

Berkeley Heights, Nj, Us

• Led global team in delivering Commercial Master Data Management (MDM) programs for Life Sciences clients.• Worked closely with biopharmaceuticals to provide end-to-end data and analytics solutions.• Acted as single point of contact for client master data management and business analytics team.

New York, New York, Us

• Regional Data Governance team member representing the Master Data Management program to enable data quality, guide data policy, data stewardship guidelines and establish project dependencies.• Global Business Intelligence Solutions leading the Master Data Management (MDM) platform implementation responsible for executing MDM global projects and lead the global program to provide a consistent single source of customer information.• Develop and execute against the technical and functional roadmaps for MDM initiatives by working closely with the business and GBI leaders to determine the requirements and architecture to maintain data quality and improve business analysis, as well as enabling business data integration, operational excellence, and performance management.• Oversee project schedules to resolve conflicts among Platform issues, SDLC, and code promotion.• Contributed to the MDM strategies, with responsibility for helping to develop the processes for MDM and defining business/technical roles required for master data governance and stewardship.• Managed hyper-care for Reltio MDM product launch for global markets to ensure communication between the markets and third-party vendors was maintained for a smooth transition into production.

Stamford, Ct, Us

• Management of global teams, in the IT commercial operations team, coordinating work-streams with teams domestically, Argentina, Ireland and India to effectively support business drivers.• Project Manager, in the IT commercial operations team, for the downstream team of the Master Data Management (MDM) project using a services provider with Reltio to standardized customer records.• Manager for Application Operations & Support of the validated document management system to maintain vendor support and improve productivity.• Project manager to successfully complete the implementation of a cloud-based proxy service to U.S. customers for web protection for all devices from any location.• Strategy development for the Records Program to improve acceptance of the tools and procedures.• Managed the team for the Compliance Document Management solution to maintain service levels, proper incident and change management following validation procedures in the ServiceNow platform, and provide 24x7x365 availability• Business IT Partner with the Legal department to implemented SAP’s Ariba cloud-based contract management system working with Finance and Procurement in a matrix environment to increase efficiency by maintaining contracts in a single system.• Business IT partner for the Law Department working to develop SharePoint solutions for departmental processes, increase productivity, and improve knowledge sharing• Review service contracts to confirm they met business management expectations for service levels of legal applications migrated to a cloud based managed service provider• Designed and supporting the SharePoint environment to standardize tacit knowledge management across the organization• Responsible for the Electronic Records Management System (ERMS) for managing physical and electronic records.

New York, Ny, Us

• Performed a knowledge audit of an IT department based on the corporate culture survey.• Created an implementation project plan of an ERP system for a global consulting company including business case, budget, resources and timeline.• Performed an evaluation on the analytics capabilities based on the DELTA model and the five stages of analytic maturity.• Compared positive and negative aspects on a website for findability and proposed recommendations using an IA/UX framework and techniques.• Developed an innovation solution to solve the problem of managing assigned tasks from enterprise systems.• Capstone Project; created an web based social network map for the client services team of a high-profile HR Service Company to assist in finding individuals who are high performers, who have bridged connections, and who are in isolation to increase awareness for succession planning and identify mentorship opportunities.

Basking Ridge, Nj, Us

• Responsible for maintaining PeopleSoft nVision and SQR financial reports for the Controller and Executive Director.• Responsible for maintaining, including creating custom web reports and troubleshooting, CA Records Manager for warehousing financial reports.• Special projects include building custom visual basic macros to automate report printing and data extraction for system upload process.• Facilitated individual and team training sessions.

San Jose, California, Us

• Project Manager for the completion of new implementation or upgrades of Electronic Records Management System (ERMS). All projects where 100% successfully implemented on time and on budget using a fixed price/time agreement.• Project Manager on various system, workstation, and application upgrades and migrations including (but not limited to) Novel to Windows migrations, Exchange upgrades, and Document Management Systems. All projects were implemented on time and on budget.• Successfully implemented CA Records Manager in High Availability environment using Microsoft Clustering Services.• Direct authorship of a technical design solution document which defined the technical design and use cases for each implementation• Performed database conversions using Oracle PL/SQL from various client databases.• Created custom web reports to meet business requirements.• Responsible for documentation of the implementation process for client, project team and support team.• Responsible for heading up various server upgrade and migration projects for legal clients.• Worked directly with sales and leadership team and new clients to present service offerings.

• Conducted a performance audit of servers and network to determine bottlenecks and improve performance.• Design data center and managed the infrastructure implementation• Managed daily infrastructure operations for Microsoft Domain functionality

New York, New York, Us

• Implemented various computer infrastructure projects for various clients in the Architecture industry.• Mended broken relationships with clients by resolving open issues and completing outstanding projects.• Managed daily infrastructure operations for Microsoft Domain functionality

Boston, Ma, Us

• Defined the role and responsibilities of the infrastructure architect and designed the first iteration of infrastructure design process which was put into Sapient’ s “One Team Approach”.• Worked with the client delivery team where I was responsible for the server infrastructure design and build-outs

Boston, Ma, Us

• Managed an IT team of five who supported three offices in the New York City area with 600 – 1000 users running three separate data centers running telecom, networking and server infrastructure.• Created and rigorously managed a near $1M annual capital budget for the New York region to prevent over spending.• Expanded office space and Data Center facilities to accommodate company growth • Worked with administrative office management to ensure employee start process was established and maintained. This included orientation and basic training for new employees during the first week of employment.• Established help-desk processes to ensure consistent high levels of support

• Built and maintained desktop image for HQ and satellite offices• Helped establish hardware and software standards to increase efficiency and productivity• Responsible for Tier 1 and 2 support

New York, Ny, Us

• Responsible for operation and maintenance of college mainframe and CARS application.• Managed student staff to support the college computer center.

• Managed client content for Bank Of America M&A.• Managed client content for Pepsi Co. marketing and manufacturing.

Master Of Science (Ms), Information Knowledge And Strategy (Ikns)

Bachelor Of Arts (Ba), Mathematics

High School Diploma