Knowledge of call center management techniques.• Ability to assess talent, manage people and motivate others.• Managing a team of Tech Process Specialist.• Knowledge of disciplinary procedures up to and including employee termination.• Proficient in Microsoft Office, Excel, Word, Power Point & Outlook.• Properly handling confidential information.Personal• Strong decision making ability.• Able to sit in front of and work on a computer screen for long periods of time and talk to the customer over phone