• Forward-focused PMP® Certified professional with expertise in concepts of end to-end project planning & implementation from scope management, to activitysequencing, effort & cost estimation, risk analysis to quality management in line withthe norms.• Proven track record in spearheading end-to-end IT Service Management andensuring effective management of various resources to client requirements.• Excellence in delivering large-scale, complex programs with a focus on technologytransformation; liaising with leadership teams to evaluate technology challenges.• Problem solver with a passion for technology; skilled in grasping the big picture,conceptualizing, developing & implementing solutions and partnering closely withbusiness leaders & stakeholders.• Hands-on experience in managing large & complex projects using ITIL, SDLC &PMP Methodologies.• Expertise in custom designing IT solutions, supporting end-users and developing /motivating technical staff to achieve performance objectives.• Skilled in collaborating with third party vendors & contractors to manage &coordinate projects with business units & other IT departments, where necessary.• Achievement-oriented professional with excellent people management skills andcapability to manage change with ease. Having customer obsession and work vigorously to earn and keep customer trust and deliver the result with high quality standards.