Javid Jelkh Email & Phone Number

➤ Installation & Configuration: Install, configure, and calibrate advanced medical monitoring equipment and systems to ensure optimal functionality and compliance with regulatory standards.➤ Preventive Maintenance: Perform regular preventive maintenance on medical devices to minimize downtime and extend the life of the equipment.➤ Technical Troubleshooting: Diagnose and resolve technical issues promptly, leveraging strong problem-solving skills to ensure minimal disruption to clinical operations.➤ Customer Support & Training: Provide on-site and remote support to healthcare staff, delivering training sessions to empower users with a thorough understanding of equipment and software functionalities.➤ Collaboration & Communication: Work closely with internal teams, including sales, technical support, and product development, to address customer needs and ensure seamless service delivery.➤ Compliance & Documentation: Ensure all service activities are accurately documented, adhering to company policies and healthcare regulations for quality assurance.➤ Continuous Improvement: Actively participate in continuous learning and improvement initiatives to keep pace with technological advancements and evolving customer needs.

➤ Leading and directing resources and teams with key players to coordinate activities of technical staff, users, and vendors.➤ Meeting IT Department project management standards while managing all project-related tasks and communications.➤ Delivering a high level of customer service and project deliverables while staying on schedule and within budget.➤ Coordinating IT infrastructure needs in the design and development process as IT Project Manager for various locations.➤ Overseeing as well as planning and scheduling with vendors and IT team to meet operations timelines and needs.➤ Applying knowledge of hardware, software integrations, VM, servers/server applications, printers, and networks.➤ Facilitating software integrations, installing software on various clients, and documenting status of installations.➤ Configuring/testing RFC destinations on SAP systems as well as meeting with clients to schedule installations/upgrades.➤ Collaborating with Project Director, Managing Director, and coworkers for procedure updates and implications.

➤ Providing first-level technical support to valid uses of Innovative Control Systems' products and services➤ Troubleshooting and resolving problems via telephone, remote desktop tools, and other supported resources➤ Utilizing the ITIL Standards of problem resolution and adhering to ICS protocols during the call flow process➤ Presenting technical info and providing customer training and counseling on best practices to maximize ICS systems➤ Providing software maintenance, software testing, hardware maintenance, hardware testing, and network testing➤ Using strong communication skills and maintaining a professional and positive demeanor while in the call center➤ Identifying problems and courses of action within time limit set by call priority to quickly resolve technical issues➤ Notifying Customer Service Manager if COA isn't achieved within allowable time and escalating calls to Tier 2 queue.

Wilmington, Ma

➤ Designed test controls, developed procedures for testing, and devised processes for assuring quality production➤ Established functional and technical specifications of standards and documented solutions within Integrated Testing➤ Supported integration efforts and other engineers while ensuring adherence to safety regulations and compliance➤ Identified areas needing improvement to review with senior leadership and develop quality improvement plans➤ Strategically composed and edited work instructions for quality and test procedures at the request of engineering➤ Built strong working relationships with stakeholders and outside engineers while completing point testing➤ Developed integration and functional test plans and assisted with setup and execution of test cases and recording results➤ Participated in the defect management process of by identifying and documenting hardware and software issues➤ Maintained a professional teamwork environment as an excellent team player while working with engineering staff.

Wilmington, Ma

➤ Accurately and effectively conducted quality control tests to monitor processing and to ensure that standards are met➤ Systematically recorded operating data such as process conditions, test results, and instrument readings➤ Conferred with technical and supervisory personnel to report or resolve conditions affecting safety and productivity➤ Regularly inspected software and hardware operating controls to ensure functionality and maintain performance➤ Diligently designed and created daily activities plan and coordinated system maintenance with maintenance personnel➤ Monitored system performance and worked closely with Automation Manager to meet needs of warehouse operations➤ Troubleshot and addressed MVC stoppages using the Human/Machine Interface stations controlled by PLCs➤ Assessed system stoppages and determined best course of action to maintain system up-time and prevent recurrence➤ Maintained accurate logs of all major events and issues and provided feedback to engineers on system performance➤ Applied learned system knowledge and provided the relevant information from observation of equipment and systems➤ Operated system via custom GUI, ensured safe, proper operation of system, and worked to prevent any system stoppages.

Allentown, Pa

➤ Shipping/Receiving Operator – Lineage Logistics, Allentown, PA – 01/2018 to 06/2019➤ Client Processing Specialist – Andesa Services, Allentown, PA – 10/2015 to 01/2018➤ Patient Observer – Good Shepherd Rehabilitation, Allentown, PA – 01/2015 to 09/2015

Allentown, Pa

➤ Applied Good Manufacturing Practices to accurately and efficiently monitor assigned clinical packaging operations➤ Effectively performed and documented hands-on in-process inspections to ensure engineering and regulatory compliance➤ Regularly audited online and obstacle detection to determine quality for production and distribution orders➤ Interacted regularly with supervisors, line personnel, management, and customers to provide quality service➤ Inspected production and worker progress as well as proofread internally generated and customer-supplied labels➤ Applied coaching techniques and tools to support managers and team members in improving workflows and performance.

Associate Degree, Computer Information Systems

Biochemistry

Management Information Systems