Javier Aguilera Email & Phone Number

Columbia, Maryland, United States

Rockville, Maryland, United States

Reviewed quality specifications and technical design documents to create detailed, comprehensive, and well-structured test plans and test cases. Performed a wide range of tests using both Agile and Waterfall methodologies using various frameworks on multiple operating systems to ensure software reliability on all supported platforms. Utilized in-depth knowledge of product functioning, gained through extensive testing and consistent communication with development team to draft and review product documentation, lead project presentations, and identify defects. Designed and implemented testing procedures, planning and coordinating, manual testing activities, and producing test cases for automation to ensure quality of the finished product, and completion of testing phase before deadline. Key Achievements: Reduced company losses by ensuring release of a reliable and bug free product.  Recognized for performing an active role in the development process by providing regular feedback to the development team.

Rockville, Maryland, United States

Supervised and trained a team of four personnel to deliver consistent, quality customer support. Communicated with customers to identify needs, assist clients with software usage, and respond to customer queries in a timely and accurate manner via phone or email. Monitored customer complaints and reviews, and analyzed feedback to ascertain technical issues and reported the findings to the technical team. Managed database, ensuring regular logging of customer feedback to facilitate technical and management teams in long and short term strategy development.Key Achievements: Supported the engineering team in improving customer experience by accurately relaying customer issues and feedback. Delivered quality customer service, resulting in high customer satisfaction levels for the company.