Javier Aguilera Email & Phone Number
@alaskausa.org
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Who is Javier Aguilera? Overview
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Javier Aguilera is listed as Branch Manager at First Credit Union, based in Tolleson, Arizona, United States. AeroLeads shows a work email signal at alaskausa.org and a matched LinkedIn profile for Javier Aguilera.
Javier Aguilera previously worked as Youth Sports Site Supervisor at National Youth Sports and Quality Assurance Manager at Global Credit Union.
Email format at First Credit Union
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AeroLeads found 1 current-domain work email signal for Javier Aguilera. Compare company email patterns before reaching out.
About Javier Aguilera
Experienced Financial Services Leader | Driving Excellence in Customer Satisfaction & Operational EfficiencyWith a decade of experience in the financial services industry, I have consistently guided organizations towards their next level of growth by leveraging opportunities to transform high-potential employees into exceptional teams. As the Branch Manager at First Credit Union, I excel in overseeing branch operations for the entire branch, leading a team of 6 member service representatives, and establishing department structure and objectives. I foster a high-performing work environment by analyzing behavioral patterns and data to identify areas for improvement, and collaborating with cross-functional teams.My value proposition lies in my ability to harmonize relationship-building and process improvement, aligning people and processes to optimize staff utilization, drive sales, and cultivate strong client relationships.Passionate about cultivating diverse, high-functioning, and strengths-driven teams, I consistently uphold the highest integrity and strive for excellence in achieving business outcomes. As a Branch Manager, I embrace my role as a coach and advisor, actively listening, understanding the needs of my team, and empowering them through knowledge transfer. I find energy in developing systems for optimal efficiency and maximizing profitability.Core Skills:• Quality Assurance• Process Improvement• Problem-Solving• Data Analysis• Culture & Team Building• Training & Development• Effective Communication• Conflict Resolution• BSA/AML, USA Patriot Act, & OFAC Compliance• Branch & Call Center Operations Management• Project Management• Process Analysis & Design• Strategic Planning• Talent Acquisition & Retention• Performance Management• Diversity & Inclusion• Sales• Mergers & AcquisitionsIn each role, my primary focus is on enhancing business performance and mentoring others towards success. I thrive on applying my extensive experience, education, and skills to resolve people and process challenges. Collaborating and sharing knowledge with others is a true passion of mine.
Javier Aguilera's current company
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Javier Aguilera work experience
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Branch Manager
Current
Youth Sports Site Supervisor
Current
Quality Assurance Manager
- Oversee quality assurance reviews of Member Service Center interactions, driving improvements in service delivery and first contact resolution.
- Coach, lead, and motivate a team of 4 Quality Assurance Analysts, fostering their professional growth and involvement in product and service recommendations.
- Establish Quality Assurance department structure, defining objectives, promotion paths, and career development opportunities. Redesign the evaluation system to enhance accuracy. Manage… Show more
- Establish Quality Assurance department structure, defining objectives, promotion paths, and career development opportunities. Redesign the evaluation system to enhance accuracy. Manage QA scoring criteria, permissions.
- Develop and implement ongoing training programs in partnership with leadership to knowledge and skills among the Member Service Center and QA Analysts.
- Collaborate with Workforce Management Team to coordinate employee evaluations.
Member Service Team Manager
- Led a team of 15 in the Member Service Center, driving exceptional service delivery, member advocacy, and staff development.
- Managed recruitment process, including interviewing and hiring top talent.
- Implemented a seamless transition from the Interaction desktop phone system to the Genesis Cloud phone system.
- Orchestrated regular team meetings to align employees with goals, fostering a high-performing work environment.
- Collaborated with the Assistant Team Manager for… Show more
- Collaborated with the Assistant Team Manager for efficient scheduling, comprehensive team training, accurate performance evaluations, and positive employee morale.
Assistant Branch Manager & Merger Liaison
- (formerly Canyon State Credit Union merged with Southwest Healthcare Credit Union)
- Managed and processed daily branch activities for 2 credit unions on separate core systems throughout a complex merger, maintaining uninterrupted service and seamless operational transitions.
- Manual transfer of deposit accounts, loans, certificates, and IRAs from one core system to another, ensuring accurate and complete data migration during the merger.
- Provided training and coaching to 8-member… Show more (formerly Canyon State Credit Union merged with Southwest Healthcare Credit Union)
- Provided training and coaching to 8-member branch staff, fostering career development and inspiring service excellence.
- Established and maintained operational consistency, upholding compliance with policies and regulations.
Assistant Team Manager
- Coached, led, and motivated a team of 15 Member Service Center (MSC) specialists, fostering a customer-centric culture and driving consistent, accurate, friendly, and efficient service.
- Mentored and promoted 5 team members based on exceptional performance and encouraged active participation in recommending products and services.
- Managed Member Service Center opening and closing procedures, maintaining strict adherence to security and operational protocols.
- Implemented a… Show more
- Implemented a hybrid/in-office schedule to optimize staffing and service availability.
- Conducted regular meetings with specialists to establish and reinforce objectives, resulting in improved handle time, higher survey scores, enhanced adherence and conformance, and reduced call transfers.
Senior Personal Banker
- Provided comprehensive financial advice and guidance to promote savings and checking accounts, IRAs, CDs, and mortgages, ensuring customer satisfaction through personalized recommendations and tailored solutions.
- Acted as a trusted business account Subject Matter Expert.
- Assisted customers with product and service inquiries.
- Guided customers through loan application process.
- Explained services, rates, and insurance options.
- Conducted thorough review of credit… Show more
Frequently asked questions about Javier Aguilera
Quick answers generated from the profile data available on this page.
What company does Javier Aguilera work for?
Javier Aguilera works for First Credit Union.
What is Javier Aguilera's role at First Credit Union?
Javier Aguilera is listed as Branch Manager at First Credit Union.
What is Javier Aguilera's email address?
AeroLeads has found 1 work email signal at @alaskausa.org for Javier Aguilera at First Credit Union.
Where is Javier Aguilera based?
Javier Aguilera is based in Tolleson, Arizona, United States while working with First Credit Union.
What companies has Javier Aguilera worked for?
Javier Aguilera has worked for First Credit Union, National Youth Sports, Global Credit Union, Copper State Credit Union, and Oneaz Credit Union.
How can I contact Javier Aguilera?
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