Chief Operating Officer
CurrentAccountable for delivering Heathrow’s end-to-end operation at unprecedented record levels of traffic, including airfield, engineering and baggage, security, terminal services, business resilience and operational planning. The role of my team at Heathrow is to deliver extraordinary journeys, every time, for everyone.Prior to this role, I served as Chief Financial Officer since 2016, being responsible to lead the investment of Heathrow’s £35bln masterplan, shaping the business case for Heathrow's Expansion and operating its capital structure, including more than £17bn of fundraising (including pioneering sustainability-linked funding). I led Heathrow’s financial response to the COVID-19 global pandemic creating an unprecedented 97% decline in revenue by securing business continuity and accelerating Heathrow’s recovery, while enabling new technology and ways of working to transform productivity and foster growth.Outside Heathrow, I chair the Wellbeing Leadership Team of Business In the Community, under the patronage of HM King Charles III. I also provide mentoring and teach on strategy and change management at London Business School (UK) and UNIR Business School (Spain).
