Javier Hernandez Email & Phone Number

• Developed data pipeline using Salesforce Flows and Python scripts to streamline data aggregation for 200 client agencies, resulting in 16 new carrier contingency deals in 2023.• Automated document gathering and delivery using OpenAI's APIs, increasing operation's team efficiency by 40%.• Improved operational efficiency by 50% through automated process utilizing IVANS AL3 policy architecture, freeing up staff for revenue-generating activities.

San Francisco Bay Area

• Strategically designed and implemented a comprehensive virtual desktop infrastructure using Azure Virtual Machines for seamless remote work.• Led a team to collect, audit, and analyze production data from top carrier partners, enhancing collaboration and contributing to company objectives.• Evaluated new comparative raters for commercial lines, potentially remarketing $40M in policies within a 12-month timeframe.

San Francisco Bay Area

• Led the migration of 1.5 million data points to Salesforce, reducing inefficiencies by 50%.• Implemented PowerBI for data analytics, enabling effective information sharing.• Boosted lead conversion by 5% through targeted campaigns and lead nurturing strategies.

San Francisco

• Led a diverse team of 16 members to ensure seamless collaboration and 24-hour turnaround time for daily requests, enhancing operational efficiency.• Developed a comprehensive 70-page manual for operational tasks, reducing training time by 24 hours through specialized modules led by expert employees.• Collected and organized monthly production data for carrier partners, tracking network trends in Excel files.• Supported the Vice President of Carrier Relations in managing profit-sharing compensation efficiently, enabling focus on securing new agreements.

Pleasanton, California, United States

• Opened mail containing insurance policies and processed documents by finding account managers in AMS360.• Delivered documents to account managers and assisted with producer code tracking.• Assisted with profit sharing calculations and tracked ISU's agency production reports for performance.

San Francisco Bay Area

- Managed shift entries to make sure all employees were present every day.- Revised the day's sales and make sure all incoming revenue was accounted and secured.- Performed monthly inventory checks to make sure all items were accounted.- Ordered items that were low in stock from vendors and scheduled timely arrival.- Resolved unusual or difficult customer and employee disputes.- Provided support to the staff in all areas of the restaurant (back and front of the house).- Maintained the cleanliness of the facilities and made sure everything met standards.