BairesDev is the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet our clients' business challenges. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade.As a Service Delivery Manager, I *Develop the forecast of the projects in charge.*Follow and control project management using agile methodologies.*Collaborate with the PMO in the execution of procedures for PMs.*Ensure the application of consistent HR policies, in close collaboration with HRBP.*Support the PMs in charge and escalate those relevant issues to the VP.*Ensure compliance by your team of established methodologies and processes.*Present complex problems to the AMs, who will be responsible for dealing with customers.*Ensure effective, professional, and clear communication between PMs and Customers.*Ensure customer and team satisfaction throughout the entire project.

BairesDev is the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet our clients' business challenges. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade.As a Service Delivery Manager, I *Develop the forecast of the projects in charge*Follow and control project management using agile methodologies.*Collaborate with the PMO in the execution of procedures for PMs.*Ensure the application of consistent HR policies, in close collaboration with HRBP.*Support the PMs in charge and escalate those relevant issues to the VP.*Ensure compliance by your team with established methodologies and processes.*Present complex problems to the AMs, who will be responsible for dealing with customers.*Ensure effective, professional, and clear communication between PMs and Customers.*Ensure customer and team satisfaction throughout the entire project.

• Responsible for planning and managing programs and projects to meet product delivery, customer service, and revenue goals.• Acting as project team leader coordinating Sales and Support team efforts in assigned accounts/territories• Ensured revenue growth, account penetration, and customer satisfaction.• Reviewed customer requirements, identified tasks, assigned, and coordinated resources, and created and tracked project schedules.• Ensured clear communication and timely resolution of issues• Participated in the development of sales and services strategies.• Responsible for developing lean portfolio management capability at the enterprise level and drove a consistent project management discipline, including alignment to SAFE (Scaled Agile Framework) technology delivery practices within the organization´s program and project teams while delivering efficient processes, supported tools, best practices, project management methods, skills development, and reporting. • Strong business insight and understanding to deliver required outputs. • Significant business acumen supporting commercial, product, and top management teams.