Javier Rendon Email & Phone Number

Technical and product support for proprietary software•Diagnosis and repair of computer hardware and remote customer support•Able to instruct system users of all levels of computer skill sets.•Working independently and providing status reports to management •Responding to customers in a timely manner•Able to maintain calm in stressful situations•Utilize SQL to navigate client databases to obtain information necessary for solving issues client may be having•Utilize a ticket based system in order to resolve client issues and document any support provided along with resolution of the issue.

Fair Lawn, New Jersey, United States

•Oversees the quality of a plasma collection center•Works in collaboration with Center Manager and management team to prepare for and host internal/external auditors. Assists center management teams to ensure timely closure of audit observations•Ensures that staff perform routine tasks according to SOP through direct observation.•Tracks responses to and evaluates effectiveness of corrective actions for errors.•Reviews operational records to ensure they are complete, accurate and compliant with cGMP requirements.•Tracks deviations in operating procedures and policies through established mechanisms. Reports errors, deficiencies, discrepancies and observations to center management and the director of Quality. May stop operations or shipments when donor or product safety is or may be compromised.•Responsible for training new employees and other quality personnel.•Coordinates management review meetings and participates in center staff meetings.Manages corrective action procedures to ensure timely and effective resolutions.Identifies potential SOP revisions as needed to support continuous improvement.•Assisted in the implementation of a specialty plasma collection program•Assisted in implementation and training of an Anthrax plasma collection program using a paper based donor management system•Organized documentation for Anthrax program

Clifton, New Jersey, United States

•Responsible for managing training activities, policies and processes at the center level and New Hire Orientation.•Provide routine training updates to center leadership including but not limited to Learning Management System status updates, training progress, training continuous improvement efforts, etc.•Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.•Attend and participate in training conference calls to ensure understanding and clarity of corporate initiatives to deliver, and the appropriate documentation is completed.•Train, direct, and coordinate Designated Trainers to ensure understanding and clarity of training initiatives, and utilizing appropriate documents.•Interact and utilize the Technical Learning and Development (TL&D) team as a resource for training materials, processes or guidance. Participate in TL&D or external training coordinator programs/materials to maintain and enhance skills.•Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.

-Provide fast, fun and friendly service-Move merchandise using proper equipment and technique-Act quickly to resolve guest concerns-Cross train in different departments in order to cover more work

Belleville, Nj, 07109

-Tended to the needs of the customers-Maintenance of multiple departments throughout the store-Participated in multiple projects to better enhance the store operations

Belleville, Nj 07109

-Performed various assignments in the maintenance of landscaped areas- Assisted with ongoing project developments and repairs-Performed maintenance with a variety of equipment