Francisco Javier Valenzuela Morales Email & Phone Number

Guadalajara, Jalisco, Mexico

Provided technical support via phone and email, resolving issues for customer satisfaction. Contributed to a knowledge database for customer support. Collaborated with cross-functional teams to enhance products and improve customer experience. Communicated technical concepts effectively to customers. Led initiatives, demonstrated problem-solving skills, and managed tasks efficiently. Utilized expertise in internet technologies, JavaScript, HTML, CSS, and RESTful APIs. Conducted testing and troubleshooting for video technologies.

Guadalajara, Mexico Metropolitan Area

Test data team - USAA accountGenerated customized test data for internal teams, utilizing ticket systems for efficient delivery of data requests. Collaborated with various teams to troubleshoot issues with web services involved in data creation. Leveraged APIs to automate the process of generating test data, ensuring accuracy and efficiency.

Guadalajara Area, Mexico

GrubHub Account.Handled customer and driver inquiries via chat and phone regarding food delivery issues.Verified company policies to provide accurate and effective resolutions, ensuring customer satisfaction.Coordinated with drivers and restaurants to facilitate timely and successful deliveries for customers.Resolved delivery issues by communicating with multiple stakeholders, including customers, restaurants, and drivers, while maintaining a high standard of service.

Guadalajara Y Alrededores, México

Formulated dermatological products and oversaw production processes to ensure adherence to quality specifications.Managed inventory of raw materials and supplies using spreadsheets to track stock levels and ensure timely replenishment.Operated laboratory instruments and equipment, ensuring precise and accurate testing during product formulation and development.Conducted quality inspections throughout the production process to maintain compliance with industry standards.

Guadalajara Y Alrededores, México

Taught adult students how to use desktop and laptop computers, focusing on Windows operating systems.Provided instruction on essential software applications such as Microsoft Word, Excel, and PowerPoint.Guided students through using web browsers, including Chrome, to navigate the internet effectively.Developed lesson plans and hands-on activities tailored to different skill levels, from beginners to intermediate users.Assisted students with troubleshooting basic computer issues and improving their digital literacy skills.

Guadalajara Y Alrededores, México

Diagnosed and resolved technical issues related to operating systems, hardware, and software, ensuring minimal downtime and efficient system performance.Conducted preventive and corrective maintenance on computers, enhancing their longevity and reliability.Installed and configured hardware and software to meet the institution’s operational needs, optimizing system functionality.Provided hands-on training to staff, empowering them to troubleshoot and resolve basic hardware and software issues independently.Monitored network performance and ensured system stability through regular maintenance and updates.

Bachelor Of Engineering - Be, Nanotechnology And Chemical Science

Computer Software Technology/Technician, Certification Course

Java Full Stack Developed a web application as final project. Used HTML, CSS, Bootstrap JavaScript and Ajax for frontend. Powered backend.

Software Development, Certification Course

Web application development.

Bachillerato Técnico, Tecnología De La Información